Crouch lost a loyal customer this weekend. They made my daughter's senior prom corsage totally wrong. It didn't even have the right color flowers in it! After several trips there to make sure it was right, I was very disappointed. And when I expressed my disappointment, the staff didn't care. They called over the owner who only offer to change out the flowers or refund my money. They didn't have the correct flower color anymore, so what would be the point in making another ugly corsage and waiting for it, when I was short of time anyway? They used to have excellent customer service, now it stinks! Because of their horrible customer service, they have lost a long time loyal customer. I will NEVER buy from them again. In this economy, you would think they would try to keep their customers, instead Crouch staff members treat them like they do not matter at all. I am VERY disappointed.