I contacted Crossroads Travels when i was planning my trip to England and Scotland. The lady i spoke with on the phone was polite and efficient. I explained that i was comparing prices and was looking for the best deal but did not want to be pressured into buying that day. She understood my needs and did her best to give me multiple options so i was able to compare with other companies and make my choice. I did not choose to use then that trip but did call back about a year and a half later to plan another trip and this time they won.