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Creative Spa & Deck - Virginia Beach, VA - Reviews page 1 - Judysbook

Creative Spa & Deck

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1949 Lynnhaven Pkwy
Virginia Beach, VA 23453
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(757) 471-4364
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Creative Spa & Deck - Virginia Beach, VA
Creative Spa & Deck - Virginia Beach, VA
Creative Spa & Deck - Virginia Beach, VA
Creative Spa & Deck - Virginia Beach, VA
Creative Spa & Deck - Virginia Beach, VA
Creative Spa & Deck - Virginia Beach, VA
Creative Spa & Deck - Virginia Beach, VA
Creative Spa & Deck - Virginia Beach, VA
Creative Spa & Deck - Virginia Beach, VA
Creative Spa & Deck - Virginia Beach, VA
Creative Spa & Deck - Virginia Beach, VA
Creative Spa & Deck - Virginia Beach, VA

Reviews

( 4 )
( 0 )
( 0 )
( 2 )
( 5 )

Best

I had a spa put in back in 1994. Before purchasing, the workings of the spa were thoroughly explained, and my wife and I looked forward to many happy times. Enjoyed the spa year...

Worst

We bought a pool from here 2 years ago.This is the first pool we have ever owned. They were very helpful at the time with making the sale. The workers who put the pool up did a v...

Service with a SMILE 11/13/2011

I had a spa put in back in 1994. Before purchasing, the workings of the spa were thoroughly explained, and my wife and I looked forward to many happy times. Enjoyed the spa yearly. Whenever a problem arose, I could count on Justin's knowledge to solve it. Took water samples to him on a weekly basis and have not had any problems with water chemistry--after testing water, he tells me what is needed (if anything) and i put it in. Purchased an above ground pool from another company in 1997, but kept going back to Justin for chemicals and water tests. They are always friendly and seem to have the answer to any problems that crop up. I have been in the store when people come in with water problems, but find that they didn't do what Justin suggested and they still have problems. I tell them that I do what Justin suggests and I haven't had any problems. more

great service 9/27/2011

My neighbor had Creative Spa &Deck install a pool several years ago. He never had a problem with installation or service , so I went to their store to ckeck them out. There I met Justin & John.They were very courtious and helpful.I recieved detailed advice on chemicals for my size pool.By following their advice I have had a safe, clear swimable pool this summer.They helped me upgrade my filter system & recently gave me detailed instructions on when & how to close my pool for the winter.I have never had a problem with them either in person or over the phone. They rate 5 stars in my book and will continue to get my business!! more

Creative Spa Decks and Pools 9/2/2008

I purchased a spa back in December of 2006. Just a few weeks after installation I notice the spa was leaking and then the nightmare came to life. I called Creative Spa and they in turn set up a date for a maintenance person to come out to see what the problem was. Cons: Bad Quality Control on repairs more

Poor service, bought an above ground pool and will never recommend to anyone 8/11/2008

We bought an above ground pool from Creative. They were very helpful when purchasing the pool. Installation team came quickly and seem to do a good job. After that, that's when everything started falling apart. Within a few weeks, the liner started to come apart. I called and was told to use popsicle sticks to keep the liner from falling. You would think after spending over $3000 on a pool, one wouldn't have to use popsicle sticks. Since we've got this pool less than three years ago, the liner has busted at the seams (which they did replace about a month after it happened) every part on the pump has needed to be replaced, the liner continues to fall even after their service guy came out to fix it which required a call every other day for nearly a month for him to finally call back and come out, and now I have a leak somewhere in the liner, which of course they say is not their problem in helping to find the leak unless it busts again. The follow up customer service is poor, almost non existent. When I asked for my warranty paperwork, they refused to give it to me stating that ""they keep those records on file with them so that customers do not lose them"". I couldn't even get a copy of that! I also would like to add that I grew up with a pool and fully knowledgeable on maintaining a good running pool. This is just shoddy customer service coupled with a lack of integrity. They don't care once they get your money. BUYER BEWARE. Pros: Fast installation team. Items in stock. Good location. Cons: Poor customer service. Relunctant to help once you buy the product. more

Cheap parts condescending attitude! 7/11/2008

Bought my pool 2 years ago every pump related peice has had to be replaced. Called to explain about broken hoses, pump basket cover wont seal,rust on side of pool, skimmer basket broke, ladder broke. Was told everything was my responsibility due to negligence. Had a Hayward system for 10 years never had a problem. Would never recomend !! 3rd season sand filter cracked on bottom . Thermostat on spa needs to be replaced, set at a temperature it heats up to 106 degrees on its own!!! $500 later to buy a hayward system pool is spotless. Dont buy anything from here!!! Pros: Cheaper price. Insallation was correct. Cons: Cheap parts more

Would never buy from Creative Spas and Decks again 6/20/2008

I bought an above ground pool from this company and they were very nice. The when I tried to get service, it was like I did not exist. Mike Kenny, the owner puts the responsibility on his employees. I have been trying to solve this problem with the aboveground pool since the day it was installed last year. (Summertime2007). I have never had treatment of this nature before with a company before that kept putting me off each time I brought up the problem about the installation of the pool. I always get a ?we can?t do it now?. ?we are in peak season?, it is winter and can?t do it?, always an excuse. Cons: Bad service more

Someone doesn't know what they are talking about 11/14/2007

I personally know the manager of Creative Spas and Decks, I can tell you that there has never been a person that has worked at Creative Spas and Decks named Woody, the manager is named Tony. He has been there since 1990and never worked for Rec Warehouse. I also know that you can write the purchase of a spa of on your federal and state income taxes. However there are lots of rules that you must follow, and most people will not qualify. more

terrible customer service 7/3/2007

I recently bought a pool from them, they were very friendly and helpful in the ordering process. after installation, i had a problem with a piece that came with it. i called the store and was told to bring it in, which i did that day. they still acted as though they did not know what to do when i brought it there. so i was told i would be given a call maybe friday, but maybe monday since they were worried about ""getting other customers pools in before the weekend"". monday afternoon, still no call. so i called them for the first time since dropping the piece off, this is 5 days later, and i was told i would need to speak to a manager. i started to explain that i had been told they would talk to the manager previously but i was cut off and talked rudely to before being told the manager would call me when he returned. he did not call, so i went to the store where i was told by the manager that he didn't know what was the ""deal"" with the piece so that's why he hadn't returned my phone call, even though he had my phone number and could easily have called to ask me. the manager and staff offered no apologies for my troubles, but rather spoke to me in a degrading manner, argued with me and passed blame onto others. the experience was so upsetting i would rather have no pool at all than to have bought one from them. Pros: location Cons: they make you feel as though they will be there to help you, but they absolutely are not more

Poor Customer Service 5/23/2007

We bought a pool from here 2 years ago.This is the first pool we have ever owned. They were very helpful at the time with making the sale. The workers who put the pool up did a very good job. Since then we have have a few minor problems with some of the items we bought from there. Some were just cheap and didn't last very long. Others broke (brackets for ladder) because we were not given correct information on how to install. When we returned for help, we were talked down to as though we should have known better. I continued to shop here after that just because they were close to home. After having another problem with one of their products, they did not offer any help of an exchange or replacement. I cannot recommend this store, and I will be taking my business elsewhere from now on Pros: Easy to get to Cons: Poor customer service more

Creative Spas Decks and Pools 8/12/2006

If you need to buy a spa this ISN'T the place!! Woody (apparent manager) will tell you an outright LIE to sell you a spa!!When asked about the possability of a TAX REDUCTION when SPA is recommended by doctor Woody Informed me ""YES BOTH FEDERAL AND STATE""will give you a TAX BREAK......WRONG!!There is NO TAX BREAK in this state period!!And WOODY KNEW IT...according to the manager at REC WAREHOUSE...they had FIRED HIM from REC WAREHOUSE for apparently his problems with the truth!!SO BUYER BEWARE..... Pros: allot of parking...hardly ever a custumer in the store.....???? Cons: Guy who is apparently in charge of the shop is liar more

Awesome deals 12/24/2005

I stopped bye shopping around and I am going to be back in a couple months to make my purchase. Thanks Guys Pros: Quality work, Great Customer servic, Good prices Cons: no full demo Spas, none, none more
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