I hired them to manage my first 4 plex. They paid my bills late (including the mortgage!) and then charged the late fees against my account. They also billed me for things even they could not explain when asked, such as cable TV when there was no cable TV. They also admitted to me that they didn't think the snow removal service they hired was on the up and up. I had complained about it because I was being charged for snow removal that wasn't done. I just wanted to ask "why did you hire them then?"