I had been going to Creative Nails for my acrylic nails and pedicures for the past 6 years, and had been very happy with service in the past. Then in late spring of 2005 the salon changed hands and my former nail tech (previous owner) was no longer there. The new owner had been at the salon for awhile and knew I was a long-time customer, and that I always had to be a walk-in customer since I own my own retail establishment and can't make appointments in advance. Their sign says walk-ins welcome. So the night before my 50th birthday I showed up 30 minutes before their closing time and asked for a pedicure. They said no, sorry, they wouldn't be done with their current customers before closing time. The previous owner had always stayed until all customers were served as long as they arrived before closing, and I was even early. I explained I had a big birthday coming up the next day and really needed my nails done for the party. They still said no, so I walked out, went to another salon down the street that welcomed me and served me, and I've never gone back. With nail salons being "a dime a dozen" you would think they'd want their service to stand out above the rest, but apparently this new owner doesn't hold that view.