I'm new in town and asked around at the fabric stores to find a place that would service my Viking machine. Most referred me to this store, so I felt confident when I dropped my machine off. The price was reasonable for yearly maintenence.
Little did I know that the man responsible for the tune-up would decide I needed some purely cosmetic items replaced on my machine without calling to ask me first. Of course this made the price twice what was expected.
The woman who called to tell me the machine was ready for pickup also told me the price but apparantly never communicated this to the man doing the repair who was also the only one who could adjust the price. He was never available to talk with me, never called me, and was never present in the store. My only option was to leave my machine there and hope he took off the cosmetic repairs or pay for the whole thing. Can't say I trusted him at this point, so I paid the price.
Everyone that I met at the store was kind and helpful. The store had a nice variety of craft and sewing items. If it had not been for the fleecing I took on my tune-up, I would probably enjoy the store for supplies and crafter camaradarie. Now, I'll settle for JoAnn or Hancock fabrics.
For whatever it's worth, my machine works fine and was ready for pickup quickly. But the pricey little items he replaced are still not used or necessary to the function of the machine. They wont get a dime of my future business.