I bought a bag of some good looking and somewhat expensive ($4.99 for about 8 small fruits = @3 lb.) tangelo/tangerine type of fruit.
I opened one and it was completely desiccated (think dry as in opening an ancient Egyptian sarcophagus). Well, that was a drag and waste of about $.65. But they looked really good so I was certain the next one would be great.
Nope. Not as bad as the first one, but definitely inedible and un-eatable (I had to try as we were hitting $1.30 thrown in the trash)!
I thought, oh well, I'm sure they'd be happy to give me another bag and if that bag is bad, then they'd happily refund my money.
I walked in with my bag of ""dried fruit"" and said to myself ""uh-oh"" when I saw a sign that said ""No Returns Without Receipt"" but I figured that had to mean refund and not just a return of a bad product for the same item.
I was asked if I had my receipt (I have never in my 46 years saved a grocery store receipt and definitely not for a 3 item grocery store purchase!) and answered ""No, but I only want an exchange of product.""
The cashier said this major event was going to require the advanced skills and super powers of her manager.
This task alone took 5 minutes and the waiting lines grew.
Finally the manager showed up and was obviously embarrassed about what he was going to have to tell me; that the ?policy? was no returns, meaning refunds or exchanges, without a receipt and that he wasn?t accusing me, but that some people would take advantage of returning without a receipt.
My wife and I were about to do our two weeks worth of grocery shopping there, but I informed the manager that we would no longer be their customers and walked out immediately.
I hope it was worth it to Cox Farms Market to lose my business for that day and the future and the business of all the people I can and will touch, over a $5 bag of oranges for which they probably paid $3.
Pros: Large variety of bad products
Cons: Bad products