I went into a the Covington MultiCare urgent care clinic in November 2007 for a cough - 6 months later, I am still trying to resolve billing issues and have nearly $400 in charges, after insurance coverage. I filed a dispute because I received three bills for one visit and was told it would be resolved in writing within 45 days, per the MultiCare Patient Rights & Responsibilities policy, which is posted on MultiCare's website. It has been nearly 60 days, and I had to call three times for them to tell me that my dispute was basically ignored, and they didn't care that my patient rights had been violated.
I was told that I should have located and read the sign they have somewhere in the clinic stating that I would receive multiple bills; a supervisor I talked to actually said to me, "There was no way our staff could have known that you'd never been there before and didn't know how our billing works." Ironically, I had actually told the admitting staff that I had moved recently and...had never been there before! To top it all off, my cough was misdiagnosed, and I ended up back at the doctor a couple of miserable weeks later (luckily I found a better place the second time around). Thanks for nothing, MutliCare. Stay away, whatever you do.
Cons: Long wait, poor care, doctor was rude and misdiagnosed me, billing problems, exorbitant charges, and poor customer service - this business doesn't care about you