My family (incl 8 yr old son) were left in the hotel lobby to fend for ourselves after a mistake made by Marriot reservations. The manager avoided eye contact, and not once offered my freezing son a seat in a warmer section of the hotel while we attempted to straigthen things out over the phone with reservations. This hotel lacked basic humankindness, friendliness, and warmth. Basically, somebody screwed up, and my family paid the price. Instead of continuing to feel unwanted, we caught a cab to the Omni Berkshire around the corner, and immensly enjoyed being lavished with attention and warm-n-fuzzies. Not to mention the hotel ammenties make the Marriott seem shabby -sans chic. Oh, thanks to the BellHop for finding us a cab, and for caring.
Pros: BellHop was friendly, BellHop got us a cab