I'm a truly satisfied customer. Working in Appliance Repair myself, I know I can usually get the answers I need on hard to find parts from Wendy, who is probably so well versed in the industry she could probably write a book, call it Appliance Parts For Dummies and retire with a comfortable profit. She's a pretty reliable source and I'd rather not compare her with some of the other Yo-Yo's I've dealt with before. As for the rest of Corbett's staff, I have not had the pleasure of meeting with them, but I would imagine that they must be doing something right in order to make it in a reasonably competitive business. I trust their expertise.