My daughter got her first haircut at cookie cutters. The sylists are trained and were great with our daughter. They allowed her to play video games while getting her haircut and while we waited they had a little play area for her to play while we waited. She did great for her first haircut (she is 3), when she was done she got a sucker and a certifercate with her name on it for her first haircut. I had asked for a curl to attach to the certifercate and they had no problem giving me one. They also took her picture for me. :) Great place! Highly recommended.