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Consumer Portfolio Svc Inc - Irvine, CA - Reviews page 1 - Judysbook

Consumer Portfolio Svc Inc

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16355 Laguna Canyon Rd
Irvine, CA 92618
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(949) 753-6800
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Reviews

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Best

Firtst off I am no way affiliated with CPS.

Worst

I had CPS for my car loan for 6 grueling years! First off, I was lied to by the place I purchased my car as my payments ended up higher than I wanted. They said, ""Oh, CPS, will ...

Editorial review from Citysearch 6/20/2012

I had CPS for my car loan for 6 grueling years! First off, I was lied to by the place I purchased my car as my payments ended up higher than I wanted. They said, ""Oh, CPS, will redo your loan after a year!"" Wrong! They said they didn't do that. Then I had a problem with the due date, which was the 3rd and, being I only got paid every 2 wks. I didn't have enough money on one check to pay both them and my rent. I chose to pay my rent, therefore I was always 2 weeks late with my car payment. I called and asked if they could change my due date to the middle of the month so I wasn't always late and explained why! They said they couldn't do that either! I believe they purposely didn't want to so they could keep charging me late charges! Whenever I was late, they would call my house, work, and cell phone numerous times a week! I asked them not to call my work but they still did anyways. One month in 2007, when I was only 3 wks late, they called my boss and told her they were coming to get my car out of the company parking lot! I worked 27 miles from my home and had they actually done it, I would have been stranded! I told the receptionists at my work if they ever called again, to tell them I no longer worked there or was on vacation or something. Then they started calling my cell! How they got the number, I don't know as I only gave it out to close friends and family as I was on a minute plan! They even had the audacity to call my brother in Tennessee (I live in Illinois) and harassed him about my payment! He was one of my references when I got the loan! When they did all this I had the loan half way paid! I usually paid my payment online as I wante to give them their money fast and was usually late a week or two. They charged a larger fee then any company I have ever dealt with online! The electric compnay only charges a $3.50 fee, my car insurance place, $5.00, Comast doesn't charge at all and neither does the phone company. CPS charged me $12.00 friggin dollars every month to give them their money faster! Plus the late charge which was $10. When I did take their phone calls, they were always rude, nasty, pushy and demanded I give them a post dated check. I told them I didn't have checking, jus a debit card and would pay them online a.s.a.p. They threatened to repo my car several times in 6 yrs. even tho I was never over a month late! Then when I did a free credit report, I saw they gave me a good rating! Go figure! I 3 times during those 6 yrs. they let me defer my December payment as a Christmas gift since I was a preferred customer. They said they would tack it onto the end of my loan. I assumed this meant they were extending my loan duration. My last actual payment on the car was suppose to be October 2011 but I still owed the 3 deferred payments, which they wanted all at once! (came to over $1000 ) I thought I would get to pay it off monthly as I had my regular payments. I finally paid that off in Jan.2012. I gave them the amount I normally would have those 3 months. The called and harrassed me several times. Then they claimed the car wasn't totally paid off because I owed them $60. in late fees! I told them I wasn't paying them since they wouldn't change my due date and there was nothing I could do about it. Then in April 2012, I noticed they waived the fees! I called their Cali office and the lady was really nice and said ""your car is totally paid off and we will be sending you the title in a couple of weeks"". Amazingly, I got it just before I got the notice about the class action suit! Of course, I signed up for it! I also told the lady that I WOULD NEVER RECCOMEND THEIR COMPANY TO ANYONE! more

Model Custumer..still a problem!! 2/14/2012

CPS is Crap!!! I have never missed a payment. I have 2 accounts that were purchased from Fireside Bank. I usually make my payments over the phone(Free for colorado residents)....frequently I have had to wait up to an hour on hold before speaking to a person. When you do finally reach someone they are ALWAYS rude. I have asked several time to speak with a supervisor and strangly enough there is never one on shift. Several times after making payments I have been charged a fee $12.00 and then the harassing phone calls start. I had to spend 30 min on the phone with them yelling and demanding payment on an account that was current. After they realized that they had made the mistake....Still no appoligy. Avoid CPS if at all possible. more

Horrible customer treatment 2/7/2012

First of all, I never wanted CPS to manage my account, I was with Fireside bank and CPS purchased my account. This bank has HORRIBLE service, first time I called I had no information about my account being as I had never dealt with that bank before, the first person I talked to tried to get me off the phone telling me to get my account information and call back, after telling him I simply did not have it and if he could look it up he had a frustrating sigh and looking it up and told me I need to make sure I have this info before I call in as if I had anyway of ever having it. more

If your'e a model custumer then no problem 12/28/2011

I have had a ruff year. i have fallen behind 3 months in payment. I worked it out with CPS and still have my automobile. Fair is Fair. Nothing in this world is free. So come on people, it's not the companies fault that things get ruff. more

Never had a problem! 12/21/2011

Firtst off I am no way affiliated with CPS. more

Super Pissed 12/7/2011

I very angry right now I haven't recieved statements for the passed 3 months. I have been making paments on my car loan for the amount of $530.00 for the passed 3 months my I owe 13,870.00 at the beginning. Making these three payments my balance went down to $13,720.00. I don'nt know how these people sleep at night. I have been making my payments on time and and unemployed. more

SCAM ALERT!!!!!!!! 6/20/2011

They are absolute crook's!!! I would walk before I used them to finance anything!!! I called in for my pay off, paid it and thought I was done. 2 months later they appear at my door to repo my car. said I missed my last payment . I tried to fax them the info to proove I paid, was verbally abused as well as my co-workers and neighbors.whom they called every day sometimes 3 or 4 times.I tried calling them repeatedly only to be verbally abused and insulted. run dont walk away from them.... more

A TERRIBLE EXPERIENCE 4/25/2011

I PURCHASED A FORD WINDSTAR THROUGH THIS COMPANY AND LOST MY JOB HOWEVER, I HAD BEEN PAYING MY NOTE AND THE TRANSMISSION WENT OUT ON THIS VAN UPON GETTING MY INCOME TAXES I PROCEEDED TO GET THE VEHICLE FIXED WHICH COST ME 1800 DOLLARS THE COMPANY WAS HOUNDING ME BECAUSE I HAD FALLEN TWO PAYMENTS BEHIND HOWEVER I SPOKE TO A REPRESENTATIVE AND TOLD THEM THAT MY UNEMPLOYMENT WAS SOON TO BE AWARDED AND IT WAS ABOUT FOUR DAYS LATER WELL AFTER I GOT HE CAR OUT OF THE SHOP THE COMPANY CAME AND REPOSESSED THE CAR AFTER IT WAS FIXED AND MY UNEMPLOYMENT HAD BEEN APPROVED AND NOW THEY ARE EXPECTING A PAYMENT OF 8000 DOLLARS AFTER SELLING THE CAR FOR $3000,00 THEY ARE RUDE AND i HOPE TO NEVER HAVE TO USE THEM AGAIN more

Terrible Company Ghetto Customer Service Reps 11/23/2010

My wife secured financing with this company after being rejected by other lenders for having a ""low score"" at a dealership in 2005. more

Horrible Company 10/7/2010

I obtained a loan from this company in 2006. At the time it was my only option since I had horrible credit. I pay 433 a month for my vehicle. Whenever I have called to ask for a deferrment because I knew that I would be late, I was told that I had to let the account go past due. Even if the account had gone past due, I would get told that I could still not get a deferrment and that I just better try to make a payment. I have called several times and spoken to representatives who have no business answering telephones. Very unprofessional and incompetent. I have gotten approved from my credit union to refinance my vehicle at a much lower payment and interest rate. I thank god that I will not have to deal with this company again and would not refer my worst enemy to this company. more

loan company 9/3/2010

Even if you have bad credit, be smart. DO NOT use this company. Walk away from this if the dealer says they can finance you through this company. It will be the BIGGEST mistake you ever did. Web searches will show you the 'background' of these people. I am in the process now of filing a class action lawsuit on them. With the economy the way it is today ppl do not need to subject themselves to this kind of company. There are other options to a car. First, save the money you will be paying monthly to this LOAN SHARK (CPS) and when you have enough saved, buy a car out right. Won't take long if you figure up the amount the SHARK will charge you. Or, go to a BUY HERE PAY HERE! Everyone needs to work together to get this company closed once and for all! more

Bad loan company 6/25/2010

I also had the displeasure of having an account with CPS. They are a relentless loan company who makes money off of hard working people by gauging them with interest and not accepting a reasonable payment plan or settlement. They do not care how many people they take down or how they do it. My loan was for 16,000. I paid 15,000 and they want me to pay an additional 18,000!!!!! All interest and fees! The vehicle is Blue Booked at 9000!!! Just a horrible company to deal with and would not recommend anyone using their service. If I stop just one person from using them, I will be happy. They take over your life, force you into poverty if need be and all the while their CEO's make millions a year...all of the blood and sweat of good, honest, hardworking people. How they sleep at night, I will never know....But pleae, pass along this info so others don't fall victim and join FB group, I Hate Consumers Portfolio Services and leave your story. Cons: Too many to list more

Bad Customer Service 1/2/2010

I purchased a vehicle throught this company 2005. I now have a balance with them of $65; however, the principal balance is $146.18. I called them and asked if I could give them 150 today and 150 on January 15th, and I was told no. I was advised that I should have had my car paid in full by October 2009, and that it was considered 3 months late because of the maturity date of the contract. I advised them that I could not afford to pay the amount in full today. The female I was speaking with advised me that it was not her problem, and that I should not have bought my kids anything for Christmas and that they would repossess my car. I asked her for the CEO name and number and she advised that he would tell me the same thing. So I hung with her and called back and spoke with a male and he I told me the female said. he also told that if I work I should pay my bills on time and he get tired of people calling asking for help. He stated that he is never late on his bills and is better than me because he can afford to pay his bills on time. Well, I thought this was totally unacceptable for them to say these things to me, so I did get a litle upset and demanded to know the CEO name. He told me he had to follow the chain of command and that he was going to put me on hold and place me in time-out and he would let me speak with a manager. Well to make a story short, I was placed on hold and eventually hung up on. I did not get the help I needed so I did my own research and found the CEO info. The customer service skills of the employees is terribly; which, is probably why the company has been losing money. I hope the CEO read this so he will know that his customer service team has a lot to do with his company loss. more

Run its CPS coming..to help??? 12/16/2008

This company is the owrst. After reading the other comments, Im glad at least to see they werent this way with just me. They are thy rudest people, the call my job, cell phone, friends / family put your business out there to whom ever they speak to. Embrassing the hell out me for a payment that was not even a full week late. Horrible company to deal with. I was considering given up the car just so I dont have to deal with them Pros: Are there any? Cons: Where to start.... more

What comes around..... 7/16/2008

To all who have had the mis-fortune of being indebted to CPS: No matter how mean and nasty alll of these people at CPS are, I have had the final laugh. I was paying my over priced, high interest loan without issue for almost a year. I became unemployed unexpectedly and called to make some arrangement or at least communicate with them (that is what we are all told to do with creditors....just call them). The nasty ""woman"" on the other end prompted me to cut off all contact. I decided that I could not make the payment comfortably on unemployment. I had moved two times since I bought my car and wisely did not tell them! I also had the privilege of changing my identity. They are livid and desperate to find me now after 6 months. They have one reference that told them where to go and a huge list of false ones I had given them. They have run a background on me only to find VERY old information that is not useful. I do not live anywhere near my last known address so they will get the car when I am ready to return it. BOTTOM LINE: worst finance company ever. Their behavior is illegal and I may file suit just for fun. So remember: what goes around really does come back around .....eventually! Pros: They will finance dead people Cons: EVERYTHING ELSE more

Consumer Portfolio Services are not there to help you! 6/26/2008

WHEN YOU SEE ANYTHING WITH THE NAME CONSUMER PORTFOLIO SERVICES OR CPS RUN! THEIR CUSTOMER SERVICES DEPARTMENT NEEDS AN OVERHAUL AND THEY AREN'T THAT HELPFUL! THEY WILL NOT TAKE A CAR BACK THAT YOU CAN NO LONGER AFFORD TO KEEP IN THE STATE OF VIRGINIA, I LEARNED VIRGINIA IS A ""GARNISHABLE STATE"". I SEE THIS AS FORCING PEOPLE INTO MORE FINANCIAL DEBT! THERE GOAL IS TO MAKE AS MUCH MONEY OFF OF YOU BY ANY MEANS NECESSARY, THEY DO NOT CARE ABOUT PEOPLE OR THEIR HARDSHIPS. I RECEIVED ONE PAYOFF PRICE FOR A VEHICLE I SOLD TO A CAR DEALERSHIP ONLY TO FIND THAT PRICE WAS JACKED UP A WEEK LATER. MY CREDIT SCORE MAY BE LOW AT THIS TIME BUT I WILL NEVER PURCHASE ANYTHING WITH CPS'S ASSISTANCE, THEY ARE WAY MORE TROUBLE THAN IT'S WORTH. NO ONE APPEARS TO KNOW HOW THE BUSINESS IS RUN WITHIN THIS COMPANY AND I AM SPEAKING OF THEIR REPRESENTATIVES. DEAL WITH THIS COMPANY AT YOUR OWN RISK! Pros: You can get a car. Cons: You will be stuck with a car, that has no car insurance, and you no longer have a drivers valid drivers license. They are very insensitive and I wish I had never heard about them! more

worst company i have ever worked with 4/24/2008

If you can avoid it stay away from this company! After having bad financial problems they act like they are willing to help you get back on your feet. The people that work there are the rudest most nasty people I have ever worked with in my life. No one seems to know what they are doing there. The communication skills of this company are horrible. And they completely harass you if you are not even a month late with your payment leaving mean phone calls on your voicemail. I asked this company to stop calling my work because I can not receive personal phones calls at my job, they ignore your request and continue to call at work. I have had a lot of car loans but this is the only company I have worked with that is just flat out rude. I do not know how they get business at all. They prey on people's financial hardships to get your business and then their true business etiquette comes out. STAY AWAY THEY ARE A BAD COMPANY! more

Honeymoon quickly ends with this company 4/4/2008

I was greatful at first for this company financing my husband and I 's first car while we were first starting out but now I realize we were pimped like call girls on a corner. Our interest rate was and is ridiculously high and the customer service of this company is in great need of a makeover. I have had to call 6 different offices to try and speak to someone about changing the due date of our payments and at last when I finally get to the right office low and behold it's a voice mail machine toleave a message that I probably won't even get a return call from. What a waste of time and money. All I have to say is run!!!! more
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  • Neighborhoods:

    Irvine Medical and Science Complex

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