Ordered flowers for a funeral, 2 days in advance. Received a call at 11:30 on the day of the funeral that they did not have the type of flowers that I ordered and would it be ok for a substitution. I reluctantly agreed although it really wasn't what I wanted however, with little to no time left before the funeral started, I had no choice. The funeral started at 1pm. I left the church at 2:30 and the flowers had still not arrived. Anna at Conroy's advised that the flowers were in fact delivered and she could not do anything for me. WOW!!! I was AT THE CHURCH and there were no flowers.