I bought a $2,000 refrigerator from Conn's and it was defective. It made a horrible buzz/rattling noise intermittently from day one. I immediately called the store and was first told of the 15% restocking fee which was laughable, and then directed to the service department and that is where the nightmare really began. Tech #1 came out and could not find anything wrong with it even though i played him a movie of the buzz. He did refer it to the manufacturer for some reason though, who sent their tech #2. Same story ""I can't do anything if I can't hear it in person"". Tech 1 comes back out and this time in his report writes that it is indeed defective. Now I wait for a ""replacement authorization"" which is still in question, from the service dept. This has now gone on for over three weeks.
Cons: Horrible customer service.