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Computer World - Richmond, VA - Reviews page 1 - Judysbook

Computer World

4615 W Broad St
Richmond, VA 23230
(804) 359-8824
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I have taking my desktop, laptops and external hard drives to Jerome ancrew, over the years. They have gone the extra distance every time. An example, a piece broke off of my mo...


don't go here - rude, inexperienced, unprofessional staff.

Editorial review from Citysearch 12/8/2013

Wow, rude and stupid. I called to inquire about programming some websites so that they can be viewed on Apple devices and the moron I talked to not only didn't understand what I was talking about but he then told me that I didn't know what I was talking about and hung up on me. Most people living on Earth who were born after 1970 know that Apple devices are not compatible with Flash. These people don't and they work at a place called ""Computer World"". I know very little about this sort of thing and even I know this. WOW! is all that I can say. Anyone who would talk to a potential customer that way and hang up on them should be fired. They should also be fired for being completely incompetent. DO NOT GO HERE! They are morons. more

Editorial review from Citysearch 2/27/2013

I've done a good amount of business with these guys and I like them. They retrofitted a brand new Dell I bought with Windows XP, which is a lot harder and more time consuming than it sounds, and the price was very fair. I bought two flat panel monitors from them to use as second monitors for two different computers and they were only $15 each (mind you, they are slightly outdated compared to my LCD monitors but they get the job done). I think some of the complaints on here about rudeness are probably people who are not used to talking with socially challenged computer dudes. The staff is not exactly shining in their approach to customer interactions, but just be polite and they'll get the job done for a good price. As a bonus, the owner is open to bundling in some extra equipment for cheap prices when you have some work done. more

Editorial review from Citysearch 12/28/2012

Since 2010, I have purchased three computers from Computer World and couldn't be happier with the products and services I've received. Jerome and his staff are consistently friendly, knowledgeable, and quick to respond and the prices are always reasonable. Refurbished computers come loaded with free operating and anti-virus software and perhaps best of all: even long after the sale, you can call with questions or technical issues and they are happy to help troubleshoot. I am a big fan of Computer World and highly recommend them to all. more

Editorial review from Citysearch 9/11/2012

These guys are hands down the best in Richmond. Very helpful and good prices too. I won't take my computer anywhere else! more

Great work, good guys... 7/19/2011

I have taking my desktop, laptops and external hard drives to Jerome ancrew, over the years. They have gone the extra distance every time. An example, a piece broke off of my motherboard, they soldered it instead of telling me to replace it, <$25. Recently, both external hard drives, with 20,000 photos and architectural work, crashed; they kept working on it and tried program after program and recovered ALL of it, charged me $100. Great guys! more

AWESOME 8/9/2010

I have bought several computers from computer world and had computers serviced ...AWESOME every time!!!! I could not believe the negative feedback. The manager even brought me a part FREE of charge to my never get that!!!! more

Not impressed 3/29/2010

don't go here - rude, inexperienced, unprofessional staff. more

Unprofessional! 3/29/2010

Never trust these comically amateur ""computer techs""....they do not know what they are doing and constantly are rude to their clients Pros: none... Cons: unprofessional, rude more


I was told 3 different times my laptop would be ready for pick up and it was not....the manager would not work with me and ignored my concerns. Don't even waste your time at this awful establishment. Cons: poor management, and business practices more

Excellent Customer Service 6/15/2009

I took my computer in to Computer World because it would not boot. They verbally diagnosed the problem as the power supply, tried a new one and it worked! They didn't even charge me for the diagnosis, but just the power supply, which was VERY reasonable! They even helped carry my computer to the car (desktop) because I did not park in the back. Very friendly, reasonably priced and knowledgeable! Pros: Very friendly, reasonably priced and knowledgeable! Cons: Parking not evident, there is parking in the back. more
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Additional information

  • Hours:

    Mon 09:00 AM-06:00 PM;Tue 09:00 AM-06:00 PM;Wed 09:00 AM-06:00 PM;Thu 09:00 AM-06:00 PM;Fri 09:00 AM-06:00 PM;Sat 11:00 AM-04:00 PM
  • Neighborhoods:

    Monument Avenue Park, Near West End

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