My name is David Stoutenger and I am the owner of Computer Outlet North Inc. I am writing in response to the negative post. This is a fictitious post placed by a competitor. These sites require no accountability regarding reviews. All someone has to do is sign up for a valid web e-mail account and slam. Judy's Book should at least provide a way to resolve disputed posts. This exact same post was "cut and past" by my competitor on other review sites who similarly provide no way to dispute the validity of the post. Funniest thing I ever heard was the guy who said, "you know it's true, I read it on the internet".