I am so pleased with my experience at the Computer Guys. They wiped my entire hard-drive and returned my previous malfunctioning computer to me like new. Not only were their prices VERY reasonable, they gave me priceless advice on how to download an absolutely FREE spyware program to protect my new ""clean"" hard drive. They also finished the job right on time, as promised. I couldn't be happier with how they've restored my laptop; I highly recommend them.