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Commonwealth Volkswagen Audi - Santa Ana, CA - Reviews page 1 - Judysbook
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Commonwealth Volkswagen Audi

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1450 Auto Mall Drive
Santa Ana, CA 92701
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(714) 565-7500
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Reviews

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Best

Knowledgeable in Audi product, honest in their sales and finance and I experienced fantastic customer service at Commonwealth Audi in Santa Ana Auto Mall. I leased my Audi from...

Worst

For two consecutive maintenance visits, I have had the misfortune of dealing with service advisor David Aguilar. This guy functions for this VW location as no more than an unscrup...

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Service Unacceptable! 1/14/2012

For two consecutive maintenance visits, I have had the misfortune of dealing with service advisor David Aguilar. This guy functions for this VW location as no more than an unscrupulous up-selling salesman, which as bad as it is, I don't even mind. What the main reason was why I have evaluated their customer service as bad is that if you refuse service on that particular visit for any reason, he takes it personally and threatens to bump your car to the end of the queue at the end of the day. If you do not have a back-up means of transportation (especially for someone like myself who lives across the county) you're left stranded. He mandates that you're not allowed to leave the premises. If you schedule a service maintenance check-up, PLEASE for your own sake avoid David Aguilera at all costs. It would save you a world of stress and headache. more

What a fantastic experience! 9/4/2008

Knowledgeable in Audi product, honest in their sales and finance and I experienced fantastic customer service at Commonwealth Audi in Santa Ana Auto Mall. I leased my Audi from Commonwealth and dealt with a wonderful sales person and finance manager. The transaction was straightforwad and fast. They did not play games when it came to financing the car. I walked out with the biggest smile on my face. Thank you Commonwealth Audi for treating me fairly. You have a customer for Life from Laguna Niguel. more

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Good VW dealer in OC 8/13/2005

I've purchased my last two vehicles from CommonWealth VW Audi. The buying process was pretty stressful but when is car buying ever easy. Both sides want a great deal. Everyone I've dealt with from sales to service have always been very professional - I've gone to them for the last 10 years or so. Pricing on parts and service can always be more competitive but this is a dealer so I can't expect miracles and owning a VW is never cheap. If you want to a VW and want professional, courteous service I highly recommend them. more
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