I used to come here three or four times a month, but quit once it stopped being fun. This went from a halfway decent poker room to one of the most poorly managed poker rooms ever. Here's why:
-They discontinued the free meals at the upstairs tables (every three hours they used to bring a snack).
-They raised the rake on the tables from $3 to $4.
-They changed the jackpot rules in the casino's favor.
-When a seat opens at the table, it takes them forever to fill it despite a huge line of people waiting. The floor people could care less.
-The sign-up desk is poorly staffed and disorganized, especially on weekend evenings when the place is packed.
-Problem players are never dealt with appropriately and are allowed to misbehave. I've had players at my table have a lengthy discussion with their observer friends about a hand in progress in another language. I've seen players physically threaten other players. I've seen players sneak chips off the table. People talk on cell-phones, openly discuss hands, miscall their hand at the showdown to entice other people to fold. The floor men and dealers don't like confrontation, so they let it happen.
-Dealers rush the hands, are surly, and make the game unpleasant.
-No rewards card. No comps. No recognition from floormen when you are a longtime (3-year plus) regular.
-Even drink service stinks. I've ordered beers only to never see the cocktail waitress return (and beers cost upwards of $4 too).
AND ALL OF THE BATHROOMS ON EVERY LEVEL SMELL LIKE URINE AND ARE DISGUSTING.
The parking is the worst I've ever seen. SUV's taking up two spaces with no enforcement.
I went to Vegas and played at the Mirage (same rake), Planet Hollywood (lower rake), and other casinos on the strip and it was miles away a better experience with comp drinks, comp meals, friendly dealers, attentive floormen, and strict adherence to the rules.
You have been warned.
Pros: The deli on the main floor makes a good pastrami sandwich.
Cons: Parking is a disaster. Surly dealers. Shady players. No loyalty rewards or comps.
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