Everytime we've stayed there the room they've assigned us hadn't been cleaned. They're always short handed. This last time we made reservations for relatives. They decided they didn't want the suite on the top floor (which I had already paid for), so the only other one available was a standard smoking room on the 1st floor. No problem, not the hotels fault it was the relatives decision to switch. The problem is the gentleman employee at the front said there was no price difference? The sad thing is the other hotel chains in the area all have similar problems getting and keeping help. I suggest if you make reservations here tell them you'd like the suite at a standard room rate.
Pros: Location, Top floor remodeled
Cons: Lacks courteous help, Help usually stressed
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