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Colortronics - Auburn, WA - Reviews page 1 - Judysbook

Colortronics

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912 Harvey Rd
Auburn, WA 98002
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(253) 833-4030
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Colortronics - Auburn, WA
Colortronics - Auburn, WA
Colortronics - Auburn, WA
Colortronics - Auburn, WA

Reviews

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Best

At first I was skeptical of this place due to the store front itself. Once inside however I knew these guys had the background and knowledge to perform the maintenance work on my,...

Worst

I took my tv to colortronics TWICE and both times my tv came back working worse then it did when i took it in. I would never recommend this place to anyone. it was a waste of my t...

Editorial review from Citysearch 3/12/2015

The Colortronics tag line on their invoices says ""The Competent Ones"". They're not fooling me!\r \r The short version: I went without a working dishwasher for SIX WEEKS, and Colortronics tried and failed to repair the issue. Worse, we had water leaking into our wood floor after they replaced the wrong part and didn't verify the actual problem (which is what caused the leak). My hardwood floor is permanently damaged and will cost me around $1500 to repair. I will avoid them at all costs in the future. And this isn't the first time I've had poor service from Colortronics - they ""fixed"" our oven and the convection still doesn't work on it. AVOID THEM!\r \r The long version:\r \r We bought an extended warranty from Lowes on our Bosche SilencePlus dishwasher in 2011 when we purchased it. 2.5 years later, it would no longer work, so I called Lowes to use this extended warranty. Colortronics is the vendor Lowes uses for appliance repair in my area. \r \r 1) It took a full week before we could get any kind of appointment for the tech to come out. We explained to Lowes what the issue was, so I assumed the Colortronics tech would come out with the parts to fix it.\r \r 2) The Colortronics tech showed up, identified the problem we'd already identified, and said a new mainboard was needed. He didn't come with any parts to repair it, so the parts would need to be ordered.\r \r 3) After three weeks, I called Colortronics after hours and left a voicemail asking for an update on the status of the part. They didn't call me back.\r \r 4) Thirty-six (36) days passed while we waited for...something. You see, Colortronics didn't contact us at all to tell us the part was back-ordered, or explain to us why we were still waiting.\r \r 5) I called Lowes, and starting making noise on Twitter and Facebook about the poor service I was receiving. The part must have come in - or maybe someone at Colortronics decided to finally do their job - because low and behold an appointment was scheduled to do the repair.\r \r 6) On day 40, the Colortronics tech came out with the mainboard did the repair. I wasn't here when it happened, my wife was, but apparently after the swap he started an empty load and it worked. Victory, we had a working dishwasher! No. Keep reading.\r \r 7) That same night we loaded up the dishwasher, excited to finally have a working appliance, turned it on, and the same problem occurred. We still let the load run, hoping it would ""work itself out"", but the next morning the dishes were still dirty, the soap hadn't been released, etc.\r \r 8) So after SIX WEEKS of not having a working dishwasher, I called Lowes and will ask for anyone BUT Colortronics to do the repair. They clearly are unable to repair my dishwasher.\r \r Not all of the above might be Colortronics' fault - it could be that the part was back-ordered and there was nothing they could do. But you know what? YOU TELL THE CUSTOMER THAT. Don't just go silent and let the customer suffer without an explanation. Great customer service is about more than solving the customer's problem,it's about TREATING THAT CUSTOMER LIKE A HUMAN BEING, which means keeping them informed about the progress (or lack thereof).\r \r UPDATE: A few days after the Colortronics ""repair"" I was stepping on my hardwood floor and noticed some water squish up through the seams. Yes, that's right, not only did Colortronics not fix the problem, they failed to identify the fact that it was leaking water and now I have permanent damage on my hardwood floor. more

Dont not go! 4/28/2011

I took my tv to colortronics TWICE and both times my tv came back working worse then it did when i took it in. I would never recommend this place to anyone. it was a waste of my time, gas and money more

warranty work 2/8/2009

At first I was skeptical of this place due to the store front itself. Once inside however I knew these guys had the background and knowledge to perform the maintenance work on my, brand new mind you, 32" LCD panel recently purchased at Circuit City. It took no more than a week but sure enough they were linked in to the manufacturers knowledge base identified the probelm and it was fixed. I wouldn't hesitate to bring my electronics back to these guys in the future. Pros: Access to manufacturer KB articles and service manuals Cons: shop is a little messy but that shouldn't scare you more

Not good service 12/4/2008

I have a warranty with Samsung and this tech wanted me to pay extra money for his service. I think this company is "money hungry" Pros: they answer the phones Cons: NONE more

horrible service 12/4/2008

I recently had a tech come out to fix my washer from this company and he was beyond the rudest man I ever met. The job he did was horrible, my washer is still leaking, and I had to pay for another tech to come out to my place. Colortronics is by far the worst repair company, do not go here for service!!!!! Pros: NOTHING GOOD ABOUT THIS COMPANY Cons: EVERYTHING HE DID more
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Owner Message

  • Offering appliance repair and appliance service & repair services.<br><br>Colortronics is a leading appliance repair technician in the Auburn area. We service most of your major brands,appliance repair and maintenance to keep your appliances in peak working...

Additional information

  • Hours:

    M-Sa 9:00am - 6:00pm

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