I live in Helotes and try to frequent local businesses. I really wanted this restaurant to succeed. I was willing to give this place a 4th try but will never return.
We ordered a bottle of merlot on a Thrusday evening at 8:00pm. We were told they were out of bottles of merlot, cabernet, AND ciantti. They could give us miscellaneous glasses of some from open bottles. We asked the manager, Brittany, if she would discount the price on the glasses since it is more expensive to order by the glass than by the bottle. She spoke in a very loud voice, said absolutely not, no discounts, etc. When she left our table the people behind us asked if we were ever coming back to this place because they were not coming back. We discussed our dissatisfaction. We decided to leave without ordering anything. My neighbors were seated at the next table and asked me what had happened. I was telling them when Stephen Colonna came out of the kitchen and told me he did not appreciate me going from table to table talking to people. I explained to him why I was talking to these people. I told him his manager was extremely loud and he said she is loud because ""she is from Georgia ! "" He called me ""Sweetie"" and said I didn't know about ordering bottles of wine vs glasses of wine. As you can imagine a very unpleasant exchange ensued.
A woman in my party emailed Stephen a couple of days later to explain our side and he emailed back saying he wasn't backing down. He said we were wrong and he had seen all the tricks in the book by people wanting something for nothing. Four of the five of us in the party are over 60, retired, and go out to eat a lot. We can afford our food and drink.
I found out later from my next door neighbors that when we left the restaurant Stephen apologized to them and offered them FREE WINE. They declined and told him we were indeed neighbors and that they had approached me..
I never want to see a business fail, especially in a small town. But the word is spreading about this place. I will not be surprised if Colonna's goes out of business.
Stephen Colonna is one of three co-owners of this grill. I plan to contact the other two men and let them know what happened to us on March 12th.
Pros: Example: best croissants in town
Cons: What are the drawbacks?