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Cole Air Conditioning & Appliance Store - Athens, TX - Reviews page 1 - Judysbook
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Cole Air Conditioning & Appliance Store

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602 N Palestine St
Athens, TX 75751
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(903) 675-9138
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Cole Air Conditioning & Appliance Store - Athens, TX
Cole Air Conditioning & Appliance Store - Athens, TX
Cole Air Conditioning & Appliance Store - Athens, TX
Cole Air Conditioning & Appliance Store - Athens, TX

Reviews

( 2 )
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( 2 )
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( 1 )

Best

The gentleman (TK) writing this complaint is Thomas Christianson and Cole Air Conditioning never installed any work for him or on his home. Cole Air Conditioning has never priced ...

Worst

Had some work done by this company, and am disappointed in their quality and customer service.\r \r Technical expertise is horrible.\r -- doesn't know the first thing about pro...

air conditioning 3/4/2010

We used this company to rewire an air conditioning unit and put a service disconnect on the outside wall. We were satisfied with the work performed. more

Response to TK 4/7/2009

The gentleman (TK) writing this complaint is Thomas Christianson and Cole Air Conditioning never installed any work for him or on his home. Cole Air Conditioning has never priced 10 tons of air conditioning to this person. Mr. Christianson wanted our sheet metal shop to build him some square duct elbows that we knew would not work correctly. We explained this to Mr. Christianson and explained that we did not feel we could meet his needs on what he wanted built. Mr. Christianson became very agitated and argumentative and we had a difficult time in getting him to leave the premises. We regret he has chosen to spread lies about the situation but we could not build what he wanted and it work correctly. Mr. Christianson was wanting us to build a duct that went from 20? X 20? to an elbow made up of six 3.125? X 20? ducts, and the problem is six ducts that are 3.125? x 20? will only allow about 45% of the airflow of a duct that is 20? x 20?. Mr. Christianson is attempting to i more

Response to Keoki 4/7/2009

The gentleman (keoki) writing this complaint is Thomas Christianson and Cole Air Conditioning never installed any work for him or on his home. Cole Air Conditioning has never priced 10 tons of air conditioning to this person. Mr. Christianson wanted our sheet metal shop to build him some square duct elbows that we knew would not work correctly. We explained this to Mr. Christianson and explained that we did not feel we could meet his needs on what he wanted built. Mr. Christianson became very agitated and argumentative and we had a difficult time in getting him to leave the premises. We regret he has chosen to spread lies about the situation but we could not build what he wanted and it work correctly. Mr. Christianson was wanting us to build a duct that went from 20? X 20? to an elbow made up of six 3.125? X 20? ducts, and the problem is six ducts that are 3.125? x 20? will only allow about 45% of the airflow of a duct that is 20? x 20?. Mr. Christianson is attempting to install his own air conditioning system and we explained what will happen if you restrict 55% of the airflow. Mr. Christianson felt he was correct and we were wrong so we did not think we should become involved in his attempt to do his own air conditioning system. more

Stay Away 3/10/2009

Had some work done by this company, and am disappointed in their quality and customer service.\r \r Technical expertise is horrible.\r -- doesn't know the first thing about proper duct work. Had never heard of a splitter vane in a radius elbow. Thinks return air is pulled and therefore doesn't need to be concerned about friction losses. (A common mistaken belief)\r \r The load calc they did was so overdone I can only assume they were trying to upsell more equipment. They came up with 10 tons of A/C needed for my house. A proper load calculation showed I only needed 5.\r \r When approached about it, they're response was ""This is the way we've done things for 30 years"" If you want work done by a company who's prideful that they're still using 1980's know-how, give 'em a call. You'll get 1980's efficiency too.\r \r Don't waste your money buying HVAC equipment from them, because any high efficiency unit you spend money on is useless if the ductwork is horribly inefficient. Pros: Conveniently Located Cons: Won't listen to customer -- horrible technical knowledge -- way behind the times more

lots of nice gifts!! 7/28/2005

sells and services appliances. also has a large selection of gifts and kitchen items. really cute stuff but very over priced. i have never had good cusotmer service but still stop in occasionally because such cute gift items more
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Owner Message

  • Welcome to Cole Air Conditioning & Appliance! We are an established independent dealer for Trane Heating & Air Conditioning products, recognized by Trane and GE for more than three decades as one of the top dealers in the East Texas area.We offer 24 hour...

Additional information

  • Hours:

    24 Hours Service
  • Payments:

    Visa, Master Card

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