They are very friendly here. The first time I was there I left with a warm fuzzy feeling and a haircut I liked. When i made another appt., the stylist I had used before wasn't available, so I tried someone else. Also friendly. I mentioned a big change that I had been considering, but wasn't sure about (leaning towards no, but I'd been thinking about it a long time), she thought it was a great idea, said think about it while I shampoo. Well she went ahead and did it without any further discussion and I instantly hated it. She made a few 'corrections' which just made it worse, so I finally smiled and said it was beautiful so she'd stop 'fixing' it and I could get out of there (the only fix now is growing out). Two days later I was still upset about it, so I emailed the salon and a couple weeks later, still no response, which I find very disappointing. Also, this last visit, I really felt like they pushed product.