My family and I ate at the Coal Hill Steakhouse for the first time last night and had a terrible experience. I ordered the 8oz Filet, medium rare (every place I have ordered ""medium-rare,"" the steak is mostly pink and juicy). My steak came out mostly brown. I was nice about it and just asked for a much more rare steak. It came back again, even more well-done. Who taught this chef, Peter Clark, to prepare a steak? So, we asked to talk to management to let them know that we were never informed that medium rare at this restaurant is more like medium-well to well-done. Peter is the manager as well, and he told our server, ""If they want to talk to me, tell them to come down and talk through the kitchen window."" Great management skills Peter! I went down and calmly explained that both steaks were incorrectly prepared. He did not even look at me..looked down at the floor the entire time...and kept repeating, ""That steak was medium rare! The menu explains it. You should have known."" First of all, the way a steak is prepared does not fluctuate that much from restaurant to restaurant. And what a COWARD?! You are the manager of an expensive restaurant, LOOK at your customers! To top it off, the menu does not explain that he cooks medium rare steaks more like well done. Peter INSISTED that he was correct right to the customers face! When I showed him that it was not on the menu, he simply said, ""It used to be."" How would that help me, my first time there?! I would assume the manager would know this! All in all, TERRIBLE EXPERIENCE! Food is not that great for what you pay. Miserable servers. The head cook and manager all-in-one, Peter Clark, does NOT know how to prepare a steak...and he needs to learn management skills before anyone puts him in charge of their restaurant. Moral of the story...At Coal Hill Steakhouse, the customer is NEVER right and you eat what you get...a well-done, burnt steak!
Pros: Excellent view!
Cons: Terrible management by Peter Clark...COWARD! Peter, also the cook, does not know how to prepare a steak as ordered.