March 18, 2013
After 25 years of faithful service it was time to replace the heating and cooling system in our home. With the help of CPS, we became better informed about the proper way to choose a contractor. We arranged for a number of HVAC companies to evaluate our home and provide cost estimates. Before long, my wife and I started to doubt if it was possible to find a company that would be willing to meet the CPS standards for proper evaluation and installation of a new unit. Most companies wanted to just replace the old unit with a new unit without doing any evaluations at all. However, this all changed when Martin Breit, from Climate Magic, arrived at our door. A true professional in both manner and expertise, he conducted a complete evaluation of our house before recommending possible options for a system replacement. Martin took the time to fully explain his findings, the advantages and price of each option, and exactly what to expect during the installation process. Climate Magic was clearly our choice for the job but the proof was yet to be seen.
On the day of installation, Martin himself arrived at the expected time, along with a team of 3 other technicians in 3 Climate Magic vehicles. What transpired over the next 9 1/2 hours was a beautiful thing to watch. A team that worked as a team, and as respectful to each other as they were with the homeowners.Their knowledge and expertise was expected. What was not expected was the outstanding care, pride, and attention to every detail of the job. It was what you might expect if they were installing the system in their own homes. Even the city inspector commented to me on what a professional and neat job Climate Magic had done. He also said he was used to seeing this kind of work when Climate Magic was the contractor. Upon completion the heating and cooling systems were fully tested and everything was explained to us. Clean up was just as expected-you could not tell they had been in the house.
Climate Magic not only did more than the other HVAC companies offered to do, they did more than was included in their own written contract, by taking care of little issues that they could have easily ignored or charged us extra for. They provided what money can not buy: peace of mind that our new Lenox HVAC system was properly installed, fully tested, and ready to provide my family with many years of faithful service. I can not say enough good things about the outstanding job Climate Magic, Martin, and his team did. Oh and about cost, Climate Magic was very competitive with the other companies and even included more in the installation.
I would be happy to give a reference for Climate Magic at any time.
Thank you again Climate Magic,
Bruce and Johnnie Weber
RESPONSE FROM Climate Magic AC:
Thank you Mr Weber for the kind words about Martin and our install team. Its truley a pleasure to work for folks like yourself that appreciate quality and good old fashioned service. We will be here in the future for you and any of your friends or family that need our services. I will be sure all the guys get to read your comments. Thanks again.
Gary Mulhollen Owner.