-Did not show up for apt. AND did not call to tell me 'their refrigerator guy was out sick'
-Placed on hold many times for several minutes
-Called several times to schedule an apt. and was told 'we don't schedule apts. ahead of time'. When I mentioned 'other companies schedule apts, they told me I should deal with those other companies then' and they hung up.
Cons: Aweful Customer Service