During my summer vacation to P-town I stumbled across this restaurant. The second bite into my roll I bit into a rather large piece of lobster shell. One of the cashiers happened to walk by just as I pulled the shell out of my mouth, so I stopped her and politely asked if I could order something else. A man sitting in the booth behind us, rather abruptly, began to tell me that the lobster roll was expected to contain some shells and if "you weren't shoveling it down your throat like a vacuum" I wouldn't have hurt my tooth. He also bantered that "I obviously had never had a real fresh lobster roll before". A waiter approached us and apologized for her brothers behavior, (this is brother sister owned) commenting that he hadn't been mentally well, and offered me something else.
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