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Classic Touch Massage Therapy - Houston, TX - Reviews page 1 - Judysbook

Classic Touch Massage Therapy

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2990 Richmond Ave
Houston, TX 77098
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(713) 522-2219
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Reviews

( 17 )
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( 5 )

Best

I enjoyed my visit to Classic Touch very much. Claudia did an excellent job on me. This was my first time here but I will definitely be coming back and probably bringing a frien...

Worst

I am glad that I just read hrwalker's review and called Groupon to refund my purchase. I have tried to call Classic Touch Massage to schedule for couples massage. The guy who...

Refund your Groupon ASAP 11/16/2011

I am glad that I just read hrwalker's review and called Groupon to refund my purchase. I have tried to call Classic Touch Massage to schedule for couples massage. The guy who answered the phone gave me all kinds of excuses to not able to schedule an appointment for me: 1) Wrote down my number and never return my call 2) Not answer my phone anymore 3) Appointments not available in the next two months 4) His book and laptop was stolen and cannot tell me if the time is free for me to book or not 5) When I finally leave a date and time for appointment, he said he gave the appointment to another customer when I call to confirm The refund process with Groupon was easy - hazzle free. I would file a complaint with better business bureau, but guess what? Classic Touch Massage Therapy is not registered there. more

Bad,mean,Jealousy Old Sissy As sy Gay Massage,State STOP the 11/10/2011

Bad ..Bad,mean,Jealousy Old Sissy As ssy Gay Massage,State board STOP this business before for sexual reasons , I dont know How this business come back again!!!!!! more

Enjoyed 10/3/2011

I enjoyed my visit to Classic Touch very much. Claudia did an excellent job on me. This was my first time here but I will definitely be coming back and probably bringing a friend. more

It Was Great! 9/30/2011

My massage therapist was great. It was nice to meet with her before the massage to talk about the pain areas. It was wonderful and I look forward to returning! more

Magic Touch 9/29/2011

One of the best, most thorough massages I have ever had. I feel well taken care of. Mary is great! more

Can't wait to come back! 9/28/2011

Earma and Erica were sensational. My husband was able to relax and take a nap and I enjoyed the relaxation and soft music. Thank you so much. I can't wait to come back! more

amazing! 9/15/2011

Erica did an amazing job! She was also very friendly! Very relaxing experience that I was very pleased with! more

great 9/9/2011

Mary I love you! This has been one of the best, most thorough massage I have ever had. I feel well taken care of. Thank you Mary you are really great! more

great 9/9/2011

Very relaxing and I really enjoyed my body and feet massage plus the lotion smells great! Irma was very good to my body. I feel so much better and relaxed. I work in retail and my body was aching. more

Full package 9/7/2011

This was a full package experience. I enjoyed the relaxing atmosphere with professional therapist. I will definitely be back again. more

loved it 9/2/2011

When I came to Classic Touch Massage Therapy I came with my sister for a girls day out. This was also my first time getting an actual massage and I absolutely loved it! I enjoyed my massage so much! and I also Loved the hot stones. My overall experience was great I will for sure be back here.. more

best massage 9/2/2011

Liz was great! This was probably the best massage I have ever had . The salon is very relaxing and comfortable. Very good massage!!! Thank You Liz! more

Wonderful 8/29/2011

Patricia was excellent. The massage was very relaxing and I really enjoyed the hot stones and stretching. more

Great massage. 8/15/2011

Been there a few times. Great massage. more

Excellent customer service! 8/12/2011

I arrived on the wrong day for my appointment and Tony was very understanding and scheduled a massage for me within a few minutes. That is excellent customer service! I will be back. more

worst customer service ever experienced 8/12/2011

This has been an absolute nightmare. I had purchased a deal through living social for a couple's massage. Every time I called to schedule an appointment (if they even answered) the guy would just say "we don't have appointments for 2 months" and just hang up on me. I have been calling since June to try to get an appointment and I have had no luck. Now he doesn't even answer my calls but when I call from a different number he answers, but he hangs up on me every time. Terrible customer service stay away from here! more

Very Relaxing! 5/31/2011

I was very happy with the massage at Classic Touch: the pressure was not too rough or soft, the room temperature was just right, and they went out of their way to make me feel like a valuable customer (even after an initial miscommunication). That negative 1 star review from March 28, 2011 is either from someone who works at a rival massage parlor or has mental issues. When you go in, you fill out a form saying where you want the massage, and where you want avoided: they followed both of my preferences perfectly! Those of us who know what to expect from a massage experience will have our expectations exceeded at Classic Touch. Repeat Customer Here! :) more

AWFUL EXPERIENCE- breast massage and left exposed 3/28/2011

I am a young female. I bought a massage at the Shepherd loc through Living Social. When I called to book my appt, I specifically requested a female masseuse. When I arrived to my appt, the man at the front desk took me to the room told me to undress and get under the sheet and wait for the masseuse. At every other place where I’ve ever gotten a massage, I have always met with the massage therapist before the appt began / before undressing (not the case here). When my masseuse arrived, it was a male. I have had a massage from a masseur before, so I figured it wouldn’t be a big deal. I WAS WRONG. During the massage, he massaged my breasts without asking. I was completely caught off guard. I have had many massages before at other spas and NEVER has any of them involved touching my breasts. I didn’t say anything at the time to make him stop because I was literally frozen over what to do it was so unexpected. Then, when he finally moved on to my neck, he left my breasts completely exposed with the sheet down. I pulled the sheet up to cover me, but I still felt violated and uncomfortable for the rest of the massage. I was still in shock over the inappropriateness of his behavior. I thought about it more when I got home and called the next day to talk to the manager and complain. I wasn’t asking for my money back or anything; I was just honestly upset about how I was treated and concerned about the masseur repeating his inappropriate behavior. Basically, the manager stuck up for him. “Well, he’s given over 600 massages here and there has never been a complaint.” “Why didn’t you ask for a female if you wanted one?” Me: “I did, when I booked it, but then when I was already on the table I didn’t think it would be that big of a deal.” … Manager: “I told you to get under the sheets after you undressed.” Me: “I did! I didn’t put the sheet down. HE did; HE left me completely exposed.” Only then did he say that he would talk to the masseur. The manager asked if I wanted the masseur to call me to talk about it, um, let me think, no. I requested that they remove all of my info from their system and that they never contact me again. It was an awful experience, and I hope that you don’t make the same mistake and go there too. I don’t usually pay attention to bad reviews thinking whoever wrote them just had a bad day or whatever, but seriously pay attention to this one. A professional masseuse/masseur should NEVER touch your breasts or anywhere personal without asking, and she/he should NEVER leave you with personal areas exposed on the table. I am still disgusted remembering how I was treated ? more

First and Only Place I'd get Massage 3/4/2011

Through LivingSocial, I booked a couple's massage as a Valentine's gift for my bf and me. Our appt was at 7:30, and I rushed from Sugar Land to get there by 7:35PM. We walked in and was greeted by the guy who answered the phone when I made an appointment. He sweetly offered a glass of wine to us (and not the cheap kind). We then were instructed to fill out a form. He made small talk with us and we were guided to our massage room. Granted I have never had a professional massage appointment so I was feeling all sorts of thoughts: nervous, curious, stressed from work, and crossing my fingers that this was going to be a good experience. The room was serene, and the gentleman at the front desk brought a mini stereo to play some therapeutic music. He dimmed the lights after instructing us what to do. Then he gently shut the door and told us to enjoy our massage. We had two ladies for our massage. They were very quiet and polite throughout the massage and every now and then would ask us if we are doing ok. The massage started off with some aromatherapy then the body massage and hot stones (which was my favorite) then hot towels. It was amazing how they worked on all areas of the body and not just the back (we get to indicate on the form when we first entered, what areas we needed worked on). Afterwards the gently said the massage was over and I checked the time and they promptly ended at 8:52 when we started at 7:52. They don't skimp on time even if you start late. It was a relaxing and serene experience. It was my first time scheduling a massage and we both really needed one. We enjoyed our session so much that we came out and complimented the gentleman for the great shop he was running. He offered us both a fresh bottle of water and even allowed us to schedule a future appointment, for the same Living Social deal price! I have to say, I don't normally drive far for any services but for a massage like this, a once a month trip here and definitely a treat and a must. I recommend anyone who has any body aches or stress, regardless of age to come and have a visit. Due to high volumes of customers and a small shop, the owner did reiterate in a conversation with us that after the big Living Social promotion to get their name out, they realized they could barely handle the volume. He acknowledged some bad reviews he's received due to not being able to answer every single phone call catering to everyone's preferred appointment times, and after having calls forwarded from his office to home and cell, he has been disturbed at 6AM once to fill an appointment for an angry client. The guy seemed like a genuinely nice man. Just a hardworking owner who is proactively involved in getting his shops name out during the state of this economic hardship. They can only do so much to answer each phone call, they are all booked on couples massage appointments for a good 5 weekends, which the exception of weekdays available and most nights already immediately booked after the LivingSocial blast. Be patient, and also understand a phone call will get you somewhere over an email. Don't sit around and expect it to be replied to. I sent an email first and after a few hours of no reply I called him, got through, had to manuveur around a date and time to my satisfaction to get in, but it was definitely well worth it. I am more than happy with their service, sanitation, and how they run their business. Give them a call, and if you're lucky they'll get you in for an agreeable timeslot to fit your busy lifestyle. But understand, soon this gem of a massage shop will be so busy after this promotion, you'll be lucky if you even get penciled in. It's inevitable they'll have several return customers for future visits. They already sold me! :) Happy relaxing! more

Very Nice Massage! 2/20/2011

I bought the living social certificate for Classic Touch and it was a great purchase! They were extreamly nice and the massage was wonderful. I will return! My massage therapist was Mary! She was great! I had a fabulous experiance. more
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  • Neighborhoods:

    Central, Greenway/ Upper Kirby

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