I was purchasing a very expensive antique estate ring from them. I had worked with them for 4 days, set up a 2nd appraisal, and was ready to buy the ring but they would not hold the ring for 7 days while I visit my new family in a different state. They would not because the OWNER said if I didn't put down the NON REFUNDABLE 1/3 of the ring amount deposit, it was going on the shelf. In a sense, making my buy the ring no matter what if I wanted it or not. BUT, it's a con-consignment shop which they would not call the owner to see if they could hold the ring for 7 days more OR negotiate the price! I asked so don't try the owner and reps said that they don't do that for the original owners! Come to find out, the ring was not an antique, just the diamond. Go figure with something else going wrong with this purchase. Rep informed me the setting was brand new and she was mis-informing me before hand and what I thought was a antique was false. I still wanted the ring even with all the difficulties already. I then informed the rep my mom was on the only one that had to see it and give me her opinion. But the rep rudely ask, ""why do you need her opinion if you want it?"" Appalled from the notion she would even ask why I would want my mother to look at the ring. I told her, ""because it's my mom and a women's opinion on something very important in my life and for my future wife."" We kept going on and on but they would not budge or cared after TWO reps started talking to me. I walked out eventually. But, because of my walk out, I went to HURDLE'S Jewelry, GREAT service, the owner is incredible, and he helped me find the perfect ring. I will discuss my experience in depth if anyone needs my help but another lady has told me she had the same experience. So, watch this diamond store and make sure you get your jewelry appraised by an outside source because their employees are not valid sources of information on something you hope to pass to your children.
Cons: Mis-informed, reps gave false information, Poor customer service