I have been to this store several times and I have been very disappointed every time. Last summer I went in to order a shirt and they never called my back to tell me it was unavailable or what. This year I called them to order some team uniforms and I got the run around. I was promised a call back yet received nothing. I called to follow up and they responded with "haven't found anything out yet, we will call you" I am still waiting. (that was the end of Feb, currently April 15th). I got a hat embroidered last year and it took 5 weeks!