This is David and I happen to work here for quite a few years as many people know. To many of those customers out there, thank you for the support and business through all the years, we really couldn't have made it without you. I know we have a great store here and we try our best to please our customers. Like any other business we strive for great products with helpful service when we can. Sometimes we cannot satisfy every customer. This is reply to the post back in Dec of 07 that this particular customer this we are dishonest. First off, yes, this customer bought this aquarium when the manufacturer raised the prices by 24%, so we did sell the aquarium below cost. I called the manufacture about the aquarium supposed problem and they said it was fine ( they backed the lifetime guarantee on the aquarium) and that is what i explained since she hasn't even put water in there yet!. Yes, there was one missed date because the wood cap she wanted comes in from Dallas and the shipping truck didnt make it in time, but i promptly called the customer and let her know. I delivered the tank myself, (she just forgot to tell me its mention its 3 stories up), and I charged a way low delivery fee, definitely not worth it. During the tank company's manufacturing transition they did not have the stand it stock. Quite honestly I could tell she wasnt happy so I happily offered her a company check, she refused so I gave here a cash refund in the full amount. I thought this is the best refund all around - cold hard cash :) Us dishonest please, we r a small business trying to make it in a rough world, thats all. If I was dishonest I would definitely not refunded your $$. I even apologized and sorry we couldn't get this resolved another way. Truthfully, i didnt want to deal with the person regarding this aquarium, decided to cut ties and move on. Btw, i really didnt know about credit card rules, sorry cc companies i know now. At least I learned something. Cheers.