The people you cannot understand because they constantly speak in teir own language, which I think is Vietnamese, but after you get over that, you'll find this place is great! Sometimes the problem is their actually fitting you in sometime to get your nails done! They don't charge extra for a French Manicure, which is unheard of. Speaking of, their French manicure is great- I highly recommend it!They take their craft very seriously, and that's how I like it. Parking is okay.