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City Conservation Aka Totally Cool - Austin, TX - Reviews page 1 - Judysbook

City Conservation Aka Totally Cool

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909 Mcphaul Street
Austin, TX 78758
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(512) 467-2689
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City Conservation Aka Totally Cool - Austin, TX
City Conservation Aka Totally Cool - Austin, TX

Reviews

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( 4 )

Best

Ran a quick diagnostic and cleaned out a clogged tube preventing the fan from circulating heat. Their service person, Anthony, was fast, efficient, and firgured out the problem ...

Worst

They repaired my A/C unit multiple times over several years. I've since discovered that it was always the same root problem each time. And rather than fixing that problem, they ...

Editorial review from Citysearch 2/27/2013

I'm not sure why anybody would ever use this company. They were high-priced and left the job in a mess mid-way through the process because they decided their original approach was the wrong one to fix the problem. They then billed us for that incomplete work and threatened to wreck our credit if we didn't pay up. We had to hire somebody else to complete the work. We will never use them again. more

Never Did Fix The Problem 5/11/2012

They repaired my A/C unit multiple times over several years. I've since discovered that it was always the same root problem each time. And rather than fixing that problem, they just kept billing me huge amounts to replace various components.\r \r My impression is that City Conservation/Totally Cool doesn't understand much about good customer service, and that they are in the game purely to make a buck. Nothing wrong with making profits (profits are good), but servicing the customer with capable and correctly motivated people might be a better business approach.\r \r There are other air conditioning install/repair companies in Austin that get MUCH better reviews on CitySearch.\r \r I'd advise using them instead of City Conversation/Totally Cool.\r more

Unauthorized Credit Card Charges 6/24/2011

City Conservation placed an unuathorized charge on our credit card for a service call they never made. In response to our inquiry about the charge, a company representative was very defensive. Our credit card company agreed with us and removed the charge. more

Heating & AC 3/17/2010

Ran a quick diagnostic and cleaned out a clogged tube preventing the fan from circulating heat. Their service person, Anthony, was fast, efficient, and firgured out the problem within 10 minutes. He also gave a clear explanation of the problem. He had the furnace up and running (after testing 2 - 3 times) within a half hour, and charged only the basic service fee. I highly recommend this company and will use them again. Pros: Great Service more

Rude and horrible once they get your business! 10/27/2009

We chose city conservation because we did not have an electrician and they said they inlcluded it for AC/Furnace installation. Owner Charlie gave the bid, then unskilled labor installed it. First, they disconnected our kitchen to fit the AC fuse, then after we called them, they disconnected the bedroom and never came back. So I put a stop payment on my check, and both my husband and I got SCREAMED at by the owner. We got a lawyer, and eventually they agreed to pay for the electrician we had to hire. NEVER EVER use them!!!! Pros: Price seemed fine at the time Cons: Horrible service and installation more

City Conservation 8/19/2008

Not hugely impressed. We got the lowest bid, but weren't really educated as to what we were getting - we got a unit with a low efficiency rating. I guess you get what you pay for. The owner was nice in order to secure our business, but was rude to another contractor we were working with when we had him out a 2nd time to do the energy audit. Seemed like he rushed the Austin energy audit too. more

worst experience ever 9/29/2007

Six months ago I paid City Conservation to replace my air conditioner. During the following six months it broke down every three weeks and then every two days by August. They never managed to repair it correctly and made my summer a complete torture. They are rude and obviously ignorant. Do yourself a favor and never ever call them. more
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Additional information

  • Hours:

    8am-5pm, Monday thru Friday
  • Neighborhoods:

    Highland, Brentwood - Highland, North Austin Civic Association

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