I was shown an apartment by one of their agents at then end of November. The apartment was undergoing minor renovations. He told me that the management company verified that the apartment would be ready for my Dec. 16th move-in date. The 16th came and the work had not been completed.
The agent reassured me that the work would be completed that week and it would be ready by January 1st at the latest. On December 29th the agent said that all that was left was to get the lease from the management company. The next day, on December 30th, he was unable to get the lease because the renovations were not done and it would be at least a few weeks until they would be.
The agent knew that I had canceled my lease and I did not have any other options readily available to me.
He then proceeded to offer me a smaller apartment in the same building for the same amount of money. It was around this point that I lost my temper on the guy. He then came back with an offer of the same smaller apartment for slightly less money. If this is not the very definition of a "bait and switch" I do not know what is.
He had plenty of opportunities to check on the original apartment and was insisting all along that it would be ready. He could have checked on it anytime between the 20th to the 30th. He left me a day before New Years Eve in NYC with no lodging. He lied to me and, of course, blamed it all on the management company. He refused to take any responsibility and offered me no compensation, other than the smaller apartment for slightly less money. It was not until I pointed out that he should have checked on the apartment after the week of Dec 16th to see if the renovations were done that he agreed to give me back my application fee.
Perhaps there are honest, responsible brokers that work there, but even if there are, it's a crap-shoot.