We bought a 2007 VW Passat 2.0t from this same dealership. After taking our vehicle back for the first oil change at 5000 miles, we noticed that there was an oil leak. When we took it to them, we had a very nasty lady tell us that it was just residual oil from the oil change. So I asked why it was not cleaned off. Once we got it back home, we noticed that it was leaving a very big spot of oil underneath the vehicle. After we took it back, they said that the ""o-ring"" that goes on the oil pan was broken and needed to be replaced.
After getting this replaced, we noticed that we still had an oil leak. Needless to say we had to go through 1-800-mylemon to do a lemon law. We settled with VWOA for an undisclosed amount.
Just last week I went back to the dealership because we were leaking Coolant when we traveled down to Philly. I was forced to mix the coolant to bring the car back to Allentown because it was so late at night. After contacting the dealer they told me that I would have to pay for the radiator to be flushed for doing that. I had no issue with this until my Fiance was driving the vehicle and it started smoking because the coolant was leaking again.
I called them and told them that the vehicle was going to be towed over there. After they ""fixed"" the leak they ""flushed the coolant out numerous times"" and returned the car to us. After I got home from work I looked at the reservoir and it was still mixed. After taking it back to them they apologized and set me up with a new appointment.
When I went there today I dealt with the rudest person that works there that goes by the name of John. This guy believed that he was God's gift to people. Instead of greeting me in the correct manner he says ""whats up?"" as if he was speaking with someone from the street. I explained to him that I was there for another radiator flush and that the oil cap was missing for the third time and it needed to be replaced as well. He gave me the run around for a bit and out came Ivan, the service manager. He told me that everything would be fixed...blah, blah, blah.
When they give me the RO, 3 hours later, it says nothing about the replaced oil cap. I asked the very rude customer service/appt setter John to fix the RO and he gave me a very hard time until he snatched the papers out of my hands.
To make this a bit shorter I have never had a worse experience anywhere else. They need to learn people skills and have no right to be working with customers the way that they do. The employees in this service department really need to take classes on being courteous, respectful and well mannered towards there customers. Beginning with Ivan and ending with their so called appt setters.
The only two employees that I can actually compliment on would be the service technician Justin and the cashier that was there on my last visit. Justin has always been great and up front about everything. And she was very courteous and understanding about what I was trying to get written up on the RO. Keep up the good work you two.