This place has such potential. They have a room chock full of guitars, basses, and amps, and a good selection of strings and other necessities when it comes to music. The exterior (or interior for that matter) isn't anything special, but who really cares about that stuff when their inventory is so great?
Unfortunately, they're also world-class jerks. The guy who checked me out when I bought some fretboard conditioner there was so short with me, I wasn't even sure he was going to bother with the transaction. I've been hung up on multiple times when I call with questions, and they act like they're doing me a favor when I go there or call them.
I should say, they are definitely not all like this. The guys who helped me out on the floor were definitely nice, and even the gruff ones who seemed like they were just trying to maximize their profit were pretty helpful. It's just that, interacting with their customer service, at least at the front desk, I feel like I'm being shooed away from the store.
I'm relegating this store to the only-in-the-case-of-emergency bucket.
Pros: a lot of good music supplies, scads of guitars and amps
Cons: dirty, unbelievably rude staff, nothing special price-wise