Horrible, horrible customer service. They were 3 HOURS late for my event! We had already taken photos with the family and there was an empty space where the cake should have been. When my coordinator called about the cake, they had no excuse or explanation for being late. My coordinator and I confirmed the delvery time the day before the event. What went wrong, wish I knew. We put THREE calls into the owner, no call bck, NOTHING. We did manage to speak to someone, and they said "Juan at the resort said it starts at 2:oo" Who's Juan??? They ruined my day. Thanks for stressing us out, and delivering a melted buttercream cake.
Ladies, if you want to stress on your wedding day and wonder if your cake will arrive on time, then don't order from here. Read the reviews, POOR customer service. Okay maybe once, a fluke. But there are others who experienced something similar like our day.
CAN AN OWNER OR MANAGE PLEASE BE COURTEOUS ENOUGH TO RETURN A CALL! LETS BE PROFESSIONALS>