I went into the store recently and was waited on immediately by a very informed lady (probably owner, I would bet). She was extremely knowledable and explained my options for gas logs. The transaction was quick and she didn't waste my time. I bought the logs and got set up for delivery & installation 3 days later, an additional charge, but VERY well worth it. The installation fellow was very knowledable and personable. He too was exceedingly efficient. WOW, i a just very impressed. I highly recommend them.
Pros: efficient and knowledable
Cons: none that I can think of