Buying our first new car from the lot 5 years ago was a pleasant experience. But that was the only good experience I have had with Chuck Patterson since then. We had a parts recall on our Toyota (shocker), and weren't told about it until our car shut down due to a bad computer. When I took in my car a month prior to the complete shut down because the AC wasn't working, I was told it was working just find and charged 100$ to be told so. Well when you check the AC in the AM and its 50 degrees outside of course it is going to spit out cold air. When we found out that it was indeed Toyota's mess up, I was told I would NOT be reimbursed for my 100$ prior even though they explained it was directly related to their own defect. DO NOT BUY THE EXTENDED WARRANTY. We purchased it being told we could cancel at any time and receive our money back and not have to continue paying for it. When we went in to cancel 4 years later we were told we would not get a full refund until our 7 years were up on the contract. This was not clearly stated by the rep who signed us up for the account. The woman I spoke to about this was very rude and gave no customer service to my husband and I. Upset but over it, we knew we would still have the car in 2013 with no reason to sell it, so we excepted the fact we were screwed and would have to wait. A week ago we were in a very bad accident and trying to get to the bottom of our warranty has been a nightmare. I was given 800 numbers to no end and then redirected back to Chuck Patterson after days of run around. Only to be told that they would not pay us anything because we do not have the car in our hands, as it was totaled in the accident. There has been no compassion, no empathy nothing! I work for a company who is 100% committed to customer service and it is disgusted to me to be treated like this when I know what companies are capable of doing to take care of their customers IF THEY SO CHOSE. I will never go back to them again, and I don't recommend anyone else to either. They will be quick to take your money and be no where to be found when you need them. Thanks for nothing.