I received a bracelet from Chrysalis for Christmas. The clasp broke so I took it in. The sales girl replaced my bracelet without question. However, that bracelet broke as well. I took it in today and received a FULL refund without question. The girls who helped me were great! You rarely get good customer service, but Chrysalis went above and beyond today. I was very impressed and will be visiting the spa soon.
Pros: Customer Service