THE NEGLECT AND PURE STUPIDITY OF THE OWNER AND EMPLOYEES OF THIS "SPA" KILLED MY CAT!
All she went in for was a wash and a hair cut and I picked up my cat DEAD! My healthy, 3 year old kitty--DEAD. Out of FIVE people, NO ONE took responsibility, not even the owner. They said her breathing became light and she collapsed while they were bathing her. Instead of taking her to the emergency vets, literally ACROSS THE STREET, they just laid her on a metal table in the back and let her die saying they thought "maybe she'd just wake up". How UNPROFESSIONAL and IGNORANT must you be to not take any action whatsoever in the case of an emergency like this?? Not to mention, I had signed a legal contract before dropping her off that stated "in the case of an emergency, the pet owner shall incur all costs to the pet spa as well as the E.R. clinic". Still NO ACTION. The owner kept changing his story and eventually the truth came out--that they didn't take her to the E.R vet because they didn't have my credit card on file and he didn't want to risk having to foot the bill in case we didn't for whatever reason (even though I signed a legal doc stating that I am liable). So, because this decision was made for monetary reasons, he'd rather let an animal suffer to its death, alone on a cold metal table. Someone who feels that little of compassion towards animals should NEVER be allowed to be in a business that is soley responsible for their wellbeing.
Once I arrived at Chow Bella to find my cat dead, and with the most terribly uneven haircut I've ever seen on an animal, I still immediately took her to the E.R. for any possible chance of reviving her. The vet said her tongue was purple, which means she had a lack of oxygen and has been dead for some time already. I guess I will never know the real reason behind why she would have a lack of oxygen while they were bathing her.
Upon further investigation after this matter it has been uncovered that, in fact, prior to this, he's had animals die in his care.