This Chilis recently opened. I love Chili's Restaurant normally. I even worked at one years ago. With that said, this one was not good at all. My daughter ordered the child's chicken crispers. I order the chicken fried steak. It took over 30 minutes for our food to come out. It was late afternoon so the restaurant was not busy at all. When our food came they served my daughter macaroni and cheese. Server insisted that is what we ordered. Not possible as it would never be an option for my daughter as she hates it.
I have ordered my entrée many times and know what it is supposed to look like. A thin steak with breading. I was served something that looked like a ball. When I cut into it there was at least 1/2 to 1" of air between the steak and the breading all around. It literally looked like a mini basketball. I sent it back and ordered a burger cooked MW. My daughter and I got our meals after another 30 minutes. Her chicken breading was raw and doughy. My burger actually had dark black, burned crisps on the outside that I peeled off. Then it was MR in the middle. Not sure how that happened.
I will say however that the manager did give us 50% off the bill and even he commented on the fact that we had been there way over an hour (about 1 and 1/2 by then). Of course he didn't mention that some of it was because he spent 10 minutes chastising the waiter for all the problems while we were waiting on our bill.
With that said, I will most likely give this Chilis another chance as they are close to my home. Hopefully, with some time, it will become the type of Chilis that I am accustomed to.