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Chester Animal Clinic - Chester, VA - Reviews page 1 - Judysbook

Chester Animal Clinic

12021 Iron Bridge Rd
Chester, VA 23831
(804) 748-2244
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I have used Chester Animal Clinic (CAC) for over 9 years. I have three Labrador Retrievers and my son has one Lab that is cared for by CAC. I have had routine work done and also...


OMG ! I am visiting in the area and have a familly cat with terminal cancer. We travel for business and stopped in Chester to visit family. When our Cat's condition unexpectedl...

Editorial review from Citysearch 6/8/2013

Linda Mahoney ID 44420 I have been going to the Chester Animal Clinic since 2007,they have all ways been the best for my pets. When we moved here from Texas my West Highland Terrier had diabetes and was blind. They took great care of Whittaker for two years, he lived to be 15 years and ten days, due to the great care he got at the clinic. We have a new West Highland Terrier and he loves going to the clinic, because Doctor Taylor D. Lyne and the girls at the front desk are so good to him. The clinic is worth paying a little more for a great doctor if you really love your pets. Everyone in the clinic is great with pets large and small. They are the best and Reilly and I, love them all !!!! more

Editorial review from Citysearch 4/16/2013

8074/I have been brining my elderly beagle to this clinic for several months for gland issues. The staff is very attentive when I need an appointment because it's usually last minute. The vet techs are very helpful with the issue and my dog loves seeing them each month. The prices are fair for this service. Front desk staff is pleasant. more

Editorial review from Citysearch 4/3/2013

This is by far the best clinic and boarding spot in the Chester area. My dogs have always been well cared for and excited to visit with Dr Lyne and staff. We will see you guys soon for a dental... more

Editorial review from Citysearch 3/21/2013

Client ID # 5471\r Chester Animal Clinic is amazing! Ever since I first contacted them they have been friendly and helpful. Both vets I have seen there are knowledgeable and kind. You can tell the whole staff loves animals! :-) My dog is always treated well and they take great care of him. I also love that there is a boarding kennel connected to the clinic and they have access to Lestat's shot records so I can board him at any time without problems. The prices are not bad either and I recommend every one taking their pets here! :-) \r \r -Shannon W and Lestat (ruff ruff!) more

Editorial review from Citysearch 3/12/2013

8110: Greetings, I'm Randy Wilson and I was very impressed with the level of services provided at Chester Animal Clinic. The VET's appeared knowledgeable on my specific breed of dogs, and was very invested in seeing that I was comfortable with there services and follow through. They made reasonable recommendations on how I can be a more effective dog parent. The customer service with Jessica at the front desk was exceptional. They provide you reminders of your appointment and follow through in making sure you are satisfied. It didn't hurt that they were an attractive group of professionals as well. I will definitely continue to send my dogs to this clinic.\r \r Respectfully, \r \r Randy Wilson more

Editorial review from Citysearch 1/7/2013

In response to DebnPat D.:\r Making the decision to put your put pet to sleep can be one of the most difficult and emotional ones to make. Everyone on our staff are pet owners and at one point or another have had to make that hard choice. And honestly, it can be very difficult for our staff to make sure we get all the information from a client when their upset but we try to get this information ahead of time so we can make the process as easy possible … it’s never easy though. This client called on a cell phone with poor reception so our receptionist was not able to understand everything that this client was trying to say. After reading this comment I was disappointed that we had communicated so poorly to this family on how we handle euthanasia appointments and services. We do give clients options as every family handles this circumstance differently. Some families have been agonizing over this decision for quite some time and are just emotionally spent, some have young children that wouldn’t understand, some just don’t want to be present (physically or emotionally). If owners choose not to be present, for whatever reason, we take the pet immediately back to our treatment area and do the services at that time. If families decide they want to be present before, during, and after we do need to make an appointment for them so we can ensure an exam room is available for them as soon as they walk in the door. The staff unfortunately stumbled when trying to explain about making an appointment. For those that are present they often need to coordinate with other family members, friends, as well as school and work schedules so we do ask when would they like to come in, again, we’re trying to work with their schedule and needs. I’m sorry that this family didn’t feel they were treated compassionately but I know that all of our staff has cried with clients, hugged clients, held their hands and even stayed with them if no one else could be there with them. We do have a compassionate group of folks, unfortunately this client didn’t see it.\r From the way this comment is written it is evident that emotions were running high and they were very sensitive. I feel terrible that they had this experience with us.\r I do, however, greatly appreciate the feedback so we can take pause and learn from this experience. I have already had a staff meeting, once we found this comment, on how to properly walk a client through the questions that need to be discussed.\r We’ve been serving our surrounding area for over 45 years. We do try to be available when clients need us that’s why our doctors hours and hours of operation are longer than most in the area. Our doctors do have two hours in the middle of the day, one for lunch and the second to review their medical cases for the morning as well as any diagnostic analysis that had come in during the morning and early afternoon so they can make definitive diagnosis, call clients with a treatment plan, approve prescription refills, return client calls, etc. \r We also offer cremation services to all of our clients as well as send them card that includes their pet’s pawprint and a tuft of their hair tied with a ribbon. We’ve received many “thank you” cards and emails from clients through the years that have appreciated not only our compassion but the care we showed their pet during their lifetime. \r Again, we feel badly that this client did not feel well served over the phone but glad they were able to find someone that better met their needs.\r more

Editorial review from Citysearch 10/20/2012

My beloved Teddy has been a happy and healthy patient of Chester Animal Clinic for the past 6 years. Dr. Lyne and his staff are the quintessential example of quality and loving veterinarian practice. The service begins even before I make a phone call ? the clinic sends reminder postcards which includes offers for ?pet portals,? which allows clients to keep up-to-date on needed services via the internet. Appointments are easy to schedule. I find it particularly special that Dr. Lyne, the owner and lead Veterinarian works the evening and weekend shifts. I know of very few doctors and owners who cover these hours. In fact, Dr. Lyne called me this morning (Saturday) to check up on Teddy, and to give me an update on his blood work results. I know Dr. Lyne cares about Teddy, and that comforts me and secures my trust. more

OMG ! I am visiting in the area and 6/6/2012

OMG ! I am visiting in the area and have a familly cat with terminal cancer. We travel for business and stopped in Chester to visit family. When our Cat's condition unexpectedly took a rapid decline we knew it was time to do the final kindness and let him rest in peace. Chester Vet Clinic was the closest so we called. The girl was so rude and uncaring - didn't listen when I cried and told her we needed to bring him in for euthanization - she asked stupid questions like ""what kind of dog is he"" and ""what day is good for you"" ! Excuse me???? I told you my cat is dying with cancer, took a sudden downturn and we need to have him put to sleep and you want to know ""what day"" is GOOD for us? Then she said the cost varies - if we want to be with him it is more and if we want to take the remains with us or leave them or cremate him. We told her that we couldn't do that to him, just drop him off to die, and she asked if we wanted to know what the price difference was to be with him! I cannot believe she was so insensitive and uncaring! Then she said we would HAVE to have an appointment because she doesn't have doctors there from noon to 3:30! I see and agree with all of the previous comments! They are only there for the money, they do not care about animals- yours or anyone elses!!! We got the name of another pet clinic/hospital with better coverage and the first thing the lady on the phone said was ""I'm so sorry you are having to go thru this."" She let us know we could set an appt for today and if we wanted to spend some time with him before we could come in the afternoon. They offer clay footprints and other memorial aids, as well as taking care of cremation, etc.. She was so caring and sympathetic! NEVER GO TO CHESTER ANIMAL HOSPITAL ! AWFUL - if they talk to me this way i can just imagine how they treat animals who can't talk back! more

Take your pet here only if you hate 5/28/2012

Take your pet here only if you hate animals! no really, I found the whole place a bad experience, have been more than once, I wanted to give place a chance. All they care about is money I heard about a lady wanting to write a check for their service, and they shouted,we cannout let you leave withot paying! she was trying to pay,she had been there many times, they did not know her.... more

Where did this staff come from? even 5/28/2012

Where did this staff come from? even the girl in grooming acted like she hated her job. The Vet, runs in like he has no time, with this huge grin on is face, gives a little pet on the head, $400 later you never see him again his staff steps in to explain the procedures and cost. While they are feeding you pages of expensive information they are rude, demand payment, speak down to you, my dog hated that place, all of the staff were horrible..the nicest thing I heard was when the front girl answered the phone ""Hello"" I will never go back, I feel for all he money I spent I still do not feel confident with the care my pet received, so again I will take him to another VET, i'm sure they don't care, my pet and I were just in their way. more

Don't take you pet here! 5/14/2012

I took my puppy here and they were not very friendly to us at all. They pretty much told my husband and I we were bad pet owners because we used Walmart's Hartz brand of flea and tick drops which are $20 instead of using their $50 Frontline! When the real problem that they did not catch (our new vet discovered it right away) was he has a high allergic reaction to flea bites. These people are not thorough what so ever. The place looks nice but I would find another place to take your beloved pet. more

Worst Ever!!! 5/14/2012

This is the second time I have had trouble with this place... staff at front desk AWFUL!! would rather be on phone than getting your chart and getting you out of there..they never know your name or pet's name. Rude!! there are so many good Vets in this area, so I am going selse where, I want my Vet to know my pet and me. more

CAC is a great choice! 1/31/2011

I have used Chester Animal Clinic (CAC) for over 9 years. I have three Labrador Retrievers and my son has one Lab that is cared for by CAC. I have had routine work done and also emergencies (broken leg) have been handled in an exceptionally professional and courteous manner by Dr Lyne, Dr Watson and staff. We have boarded our Labs at the adjoining facility West Chester Pet Resort. I have been very favorably impressed by the care provided and cleanliness of the Resort facilities. I would highly recommend use of CAC for veterinary care and the Resort if you care for your pets as much as we care for our Labs. more

Love my Vet! 1/24/2011

I've been going to Chester for years and they've always been compassionate and thoughtful with my boys and me. I appreciate them so much! The doctors are wonderful and always available -- they have better hours than anybody around. I wouldn't think of ever taking my boys to anyone or anywhere else. more

Good care, but why so expensive 3/13/2010

I took my dog to Dr. Lyne for a pucture wound in her foot. She receieve very good care but the bill was $400. I don't mind paying for the drugs and procedure but I was gouged on the cost of the bandage and medications. $18 for a 'small bandage', $35 for antibiotics (on-line $4), Goodwinol ointment $28 Pros: caring and thorough Cons: questioning the cost more


This is the best place for your pets to come.The new West Chester Pet Resort is very nice to .It's coo how they have the bone shaped pool dogs love it! The people who work there are very nice. Ther is nothing bad about this place!Hope your pets can go there you should try it out your pets will thank you!! Pros: EVERYTHING!!!!! Cons: NOTHING! more

Best Vet, Groomer and Boarding around! 8/12/2006

The Veterinarian, Dr. Lyne, was very compassionate and caring. You can tell he does this because he loves the animals. Can't wait until they open the Pet Resort! Pros: Great staff, doctors and facility! They have a GREAT website! Cons: Can't think of any! more

great and freindly service 6/14/2005

I took my hybrid pup here, she was pretty sick. I was afraid the vet wouldnt see her due to the fact she is part timberwolf. The vet was great and also the staff. They charge very little for their services. PROS: easy to find and lots of parking CONS: call before going they are open at certain times more
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