I visited this office one time for an initial consultation. When I called, I was very careful to ask how much the initial consultation would cost and how much each additional visit would be - I was told that, with insurance, there would be no charge for visits and no copay.
I had a very quick 20 minute initial consultation which did not completely address the problem I was having. In fact, it barely covered the problem and certainly did nothing to relieve the problem or even any of the symptoms.
I let it go at the time because my understanding was that insurance pays $20 and they had told me there was no copay. How much can you really expect for $20? 20 minutes seemed reasonable
Today, I received a bill that stated that they had submitted a bill my insurance $135 for this visit and that my portion was $20. I called back to the number that I had made the initial appoint through and they looked up my chart and confirmed that they had told me ""no copay"" and ""no out-of-pocket"" for visits. I called the Billing dept and spoke with a person who told me that I did owe $20 and said ""you can call your insurance company"". Later, I received a call from the original person who had told me ""no copay"" and ""no out-of-pocket"" stating that she had been wrong and I did owe $20.
Great way to start the relationship. I'll bet they are thinking that I'll be making dozens of appointments and happily making $20 copays and allowing my insurance company to be ripped off while they are not even addressing the reason why I am there!