We have been a long time customers of Cheney Trading Company and have been happy with the services they provide for several years, until recently. The fruit prices are always great and they strive to compete with Safeway. However, in the past year, the friendly customer service has started to disappear and become non-existent. Our biggest issue, besides grumpy and hostile cashiers is the video department. Although the video prices are excellent, they have no video surveillance and keep very poor records. You can return movies on time and still receive accusative calls stating you didn't return your item and that you need to come pay for the returned video. It does not matter how much of a long-standing customer you are, how clean your movie rental track record is, or if an associate misplaced or filed the videos wrong. Perhaps they have an internal problem or a very unorganized system, who knows? In this store, the customer is not valued. The only way they can compete with other stores is to try to keep prices low. If you are looking for an enjoyable shopping experience, we recommend you shop elsewhere. Beware of - and stay away from - the video department, if at all possible. Perhaps soon they will find appropriate and friendly customer service. If not, many long-time customers will make a change and find a new store to show community support for. There are several stores that may be better able to serve your needs. We have Mitchell's/Denny's Food Store, Safeway, Bi-Mart, Dollar Store, and several convenience stores that are more interested in pleasing the long-time local customer base.
Pros: Comparable prices
Cons: Unfriendly Cashiers, Angry Video Department Manager, Video Department is generally unorganized, associates are generally unwilling to provide help when asked