As the bride, I purchased my dress along with all of my bridesmaids and attendants dresses (11 total) and the pocket squares and ties for our groomsmen at Charlotte's. The consultant ordered my dress in the wrong size and when it arrived (a few weeks late), not only was it the wrong size (too small), the train was not removed (which I had paid for), the extra length was not added and the straps were missing. I purchased the dress during a trunk show and was not given the trunk show discount (until I brought it to their attention that I was overcharged). They were unable to get me a new dress, the correct dress, in time for the wedding (although I'm not sure that they even attempted to do so).
After spending several thousand dollars at the store, I was not given any discount for any of the issues. (Nor did they pay for my months of alterations, which consisted of a complete ""restyling"" of the dress in order to make it fit.)
The owner, Krysta, actually tried to overcharge me twice, which I had to bring to her attention and didn't offer to refund any money at any point.
Mistakes happen, and this was a situation where multiple mistakes were made. Unfortunately, Charlotte's did not act with integrity and provide acceptable customer service. It was all about the bottom line for them. This was appalling and unacceptable.
(My paperwork was also lost several times throughout the process, which made extra work for all of our attendants.) I would not recommend this vendor in any capacity.