I started going to CI about 4 years ago, and honestly, wasn't that thrilled with my colorist. But when she went on maternity leave, I switched over to Cindi and have been happy ever since. I get compliments on my color all the time. With Cindi, I've been a brunette, red head and most the time, light brown w/blond highlights. She knows her stuff and makes it look natural. I highly recommend her. As for the salon, some pros and cons, but the shampoo girls are sweet and Cindi makes it well worth the trip.