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Charisma Salon & Day Spa - Livonia, MI - Reviews page 1 - Judysbook

Charisma Salon & Day Spa

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37680 6 Mile Rd (at Laurel Park Place Mall)
Livonia, MI 48152
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(734) 464-8686
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Charisma Salon & Day Spa - Livonia, MI
Charisma Salon & Day Spa - Livonia, MI
Charisma Salon & Day Spa - Livonia, MI
Charisma Salon & Day Spa - Livonia, MI
Charisma Salon & Day Spa - Livonia, MI
Charisma Salon & Day Spa - Livonia, MI
Charisma Salon & Day Spa - Livonia, MI

Reviews

( 17 )
( 5 )
( 2 )
( 1 )
( 8 )

Best

I went at Charisma Salon & Day Spa for first time and I found their staff to be very friendly, efficient and helpful.

Worst

I have to agree with Renee47. I have gone to Charisma 3 times. I liked my first cut and color, but when I called to book with that sylist again, she no longer worked there. My ...

Much better than what I expected. 5/26/2011

I went at Charisma Salon & Day Spa for first time and I found their staff to be very friendly, efficient and helpful. more

Got an awesome haircut! 2/8/2011

I went up to Michigan because of my hubby work. And for the weekend we had scheduled a friend's birthday party and family meeting, I, wanting to look flawless for the occasion, decided to get a haircut and a blow dry. Due to short time and roads covered of snow we looked for the closest salon to our hotel. more

Meredith Rocks! 10/20/2010

I have been going to Meredith at Charisma for years. She is the best! She is hard to get in to see on short notice because everyone loves her, but that is the only downside. She always gives me a great cut and color. I moved over 90 miles away from Charisma, but still schedule my appointments for when I will be in the area because I don't want anyone to mess with my hair but Meredith. more

Stay away from CHARISMA Salon 10/7/2010

Stay away from Charisma Salon. 1) When I scheduled my haircut I asked how much it would cost for a cut...I was told $35.00. When I checked out it was $45.00 and I did not even have my hair styled/dried. What a joke. 2) I was not even in the chair for FIVE minutes and the hairstylest had five products lined up in front of me as "MUST HAVES". She spent 45 minutes with me and only 10 minutes was cutting...the rest was selling product. 3) When I checked out I wanted to put my tip on my credit card. I was told that I could not and I had to pay cash or write a check. That would have been nice to know ahead of time as I did not have cash. I was told by the kid at the front desk to go to the ATM in the mall. I would not recomment this place to anyone. Save your money. I don't make $45 in 45 minutes...why should I pay someone that much to trim my hair and not style it?? Women need to stand up to these high priced salons...$45 for a haircut....really! more

The best in the metro Detroit area hands down 2/22/2010

I found Charisma on WDIV Click On 4 Best of Detroit - The staff at Charisma is very friendly, efficient, and very helpful. Nicole, my eyebrow waxing specialist at Charisma, is the best in the metro Detroit area hands down. I have never come across another person who comes close to her and the job she does! She is very friendly, professional, and enthusiastic about what she does. She makes you feel comfortable and is always focused on you. She definitely makes you look your best and I would recommend her to everyone! Pros: Really a Day Spa Cons: None more

I was staying at the Marriott 10/12/2009

I was in the area on business and hadn't had a chance to fix myself before I got there for my meetings because I had been traveling so long. Actually I was quite a mess and was delighted to find the salon I picked didn't make me feel that way on the way to getting it (myself) together! My services were the best, which I expected, and the staff was completely charming. I not only received a description of the services available, I received a guided tour of the many possibilities! The salon has a surprising amount of space with massage, laser therapy and facial rooms just to name a few. The salon is warm and welcoming, and the people are both skilled and have manners!!! WOW I WILL be back! Renee Mallory -Seattle more

GARBAGE..on the way out 7/23/2009

Nothing at this establishment is handled professionally. Atmosphere is by no means comforting. Expensive with poor quality result. Does not value clients or employees. Pros: ? Cons: brutal customer service, quality, and atmosphere more

Over the years it just keeps going down hill!!! 6/24/2009

I have been to charisma about 7 or 8 times in the last 5 years. Sometimes for hair and for massage. I have no complaints about my massages, but my hair has been over proseced, and literally falling out of my head in handfulls!!!!!!!!!!!!!!!!!! I know i am not a regular client, but I keep thinking this time will be different, (my sister loves Dolly) Now when I call I can not get an appointment with Dolly, she is to busy. So I give up. The last time i was there, the front desk totally ignored me, and had a five minute conversation, before they acknowledged me!!! I'm sorry, but im going to give my money to PROFESSIONALS!!!!!! Pros: I can shop in the mall Cons: front desk, customer service more

A Great Massage 6/21/2009

I got a gift certificate for a massage. Kathy was wonderful. She took the time to explain what she was going to do. I felt very comfortable. She asked to make sure the pressure was just right, which it was.I was so relaxed and de-stressed when she was done. It was exactly what I needed after such a rough week.I would absolutely recommend her. I already booked my next appointment before I left. Pros: Better than I expected Cons: none more

Pretty Good 3/28/2009

Okay, had i read the reviews on here i would have thought twice about going. I received a gift certificate. Like some of the other reviews, there was a snotty receptionist at the front desk, but sitting next to another very nice one. My stylist was also the owner. He was very nice, professional and explained everything to me and why. He did not push his salon's products on me. Pros: professional, friendly stylists Cons: What are the drawbacks? more

My family has been going to Charisma for years. 9/18/2008

I first went to Charisma for my prom hairdo when I was in high school. My husband and my daughter go there and now my granddaughter. I have tried other salons and when go to Charisma the only time I get compliments on my highlights and haircut. Everyone there is trained with the foil technique the owner has invented. It's worth going to know you won't be disappointed.My fav's are Mary, best eyebrow waxing. Sada and Meredith for hair cuts and highlights. more

Awesome service 8/18/2008

Recently my husband bought me a gift card to Charisma for a full day of services. If was one of the best gifts I have ever gotten. All of my services were awesome the whole experience was awesome from the time I walked in the door to the lunch I was served to the way I felt after leaving, I was relaxed and I loved my hair and makeup being done. I would definetly go back and I highly recommend Charisma. Pros: I loved that it was located in the mall convienent parking and shopping after. more

TRAINWRECK 4/11/2008

I WENT TO THIS SALON TO GET A PERM BUT CAME OUT WITH A MINI MOHAWK!! THE STYLIST WAS FOREIGN & HAD TO KEEP READING THE BOX FOR DIRECTIONS. I SHOULD HAVE LEFT THEN. SHE KEPT PUTTING ME BACK UNDER THE DRYER FOR WHAT SEEMED LIKE FOREVER. THEN HER TEENAGE DAUGHTER SHOWED UP & ALL ATTENTION WAS OFF OF ME OF COURSE. SO AS THEY CHATTED IT UP, MY HAIR PAID THE PRICE. WHEN MY HAIR WAS "DONE" SHE SCRUNCHED IT & SPRAYED IT & SAID THE CURL WOULD GET BETTER. WHEN I GOT HOME, I LOOKED & FELT CLOSELY & EVERYWHERE SHE SQUIRTED THE SOLUTION, MY HAIR HAD TOTALLY BURNED OFF & IT FELT LIKE A BUZZ CUT. WHEN I ASKED 2 TALK 2 A MANAGER, THE SNOT AT THE DESK SAID HE COULD NOT COME 2 THE PHONE & I WOULD HAVE TO COME BACK IN SO THEY COULD SEE IT. YEAH RIGHT. INSTEAD I TOOK MY OWN PICTURES & WENT RIGHT 2 THE COURTHOUSE . WHEN I FILED THE SMALL CLAIM, THERE WAS A LIST OF OTHER COMPLAINTS AGAINST THEM ON THE COMPUTER SCREEN. ANYWAY, CHARISMA ENDED UP SETTLING BEFORE IT WENT TO COURT & THEY GAVE ME MY $115 BACK. OH DID I MENTION THAT MY HAIR WAS STRAIGHT AS A BONE 2 DAYS LATER? AND WITH A MINI MOHAWK. I LOOKED LIKE JOE DIRT! THEY SHOULD PUT DOWN THE SCISSORS & PERMS FOR SOME AA MEETINGS. Pros: NO PROS HERE Cons: NAME IT more

Worst Salon EVER 9/6/2007

I went to this salon because I was given a gift certificate. First, I walked in and got ignored by snooty 20-yr-olds who forget they're working in a mall store. Then I had to sit with everyone else on a low ottoman that is right in front of the receptionist's desk. It was uncomfortable, there was nothing to read except old, falling-apart hair magazines, and I kept getting kicked by people walking by. Pros: None at all Cons: Cramped salon, unprofessional and inept stylists more

How do they win awards with such bad sevice? 3/28/2007

I was given a gift cert. for a manicure and pedicure when my son was born. It took me almost a year to make the arrangments; I took a day off work, and hoped for a few hours of relaxation. What a joke! The appointment started 15 minutes late. (After I arrived 10 minutes early) She began the pedicure by telling me she was ill and shouldn't have come to work. After over an hour of trying to do the pedicure while ill,she had someone else finish. Pros: parking, hours Cons: hard to get appointments over the phone, appointment started late more

Not a good experience 3/28/2007

I have to agree with Renee47. I have gone to Charisma 3 times. I liked my first cut and color, but when I called to book with that sylist again, she no longer worked there. My second visit with Brandi, I again liked my cut and color. However, on that visit, I also made an appointment to have my eyebrows waxed. I keep my brows a little thicker, but I have been told before that they are a really nice shape. Most true professionals will tell you to work with your natural shape. The girl who waxed my eyebrows (can't remember her name) took way too much off. They are now freakishly thin. The next time I had a cut & Color was with Sadah, and like renee47, I got a lopsided cut. My bangs were just a mess:cut further back on one side than the other, and had longs wisps on one side but not the other. Not going back for round 4! Pros: Product selection, variety of services Cons: Poorly trained staff, unable to execute client requests more

Worst hair ever! 12/5/2006

While Charisma does offer a lot of services, I tried two stylists on a couple of occassions and decided the place was just not for me. Both stylists were habitually late (4 visits). The last time I visited, Fiona gave me the worst haircut ever....we're not talking, "I'm not feeling glam" horrible, we're talking lopsided lengths as well as poor haircolor. Their conversations are unprofessional as they seem more interested in discussing last night's party or fight with their boyfriends with other stylists instead of focusing on their clients. Make-up is applied while the client is sitting on a stool in poor lighting, right in front of the receptionist desk and waiting area. There are better salons in the area for the $$ Pros: varietiy of services in one salon Cons: loud, cold, unprofessional, poor service more

A bit too noisy 10/2/2006

This salon is a bit too noisy to have a massage. I would not go again to this salon again. Its not relaxing at all! Pros: Parking Cons: Noisy, loud, did not start on time. more

ALLURE'S BEST IN DETROIT-SALON TODAY TOP 200 1/13/2006

I HAVE BEEN GOING TO CHARISMA FOR YEARS. They are allways on top of the beauty business. FIRST DAY SPA in our area 15 years ago. OPEN 7 days ... MORE products to choose from... Book on Line... Gift Cards... Lunches in Day Spa from Sweet Loraine's...all that and a great mall to shop in Laurel Park Place at 6 Mile and I- 275 Pros: BEST CUTS, BEST COLOR, BEST SPA Cons: NA more

Best Salon in Detroit by Allure's A List 2006 1/7/2006

I have been going to Charisma in Laurel Park Mall since it opened. Most of my friends and relatives go there as well. Charisma's Day Spa is a great place to relax, seperated from the rest of the salon. Charisma has won awards before and this one from Allure Magazine 2006 is awsome. Charisma is open 7 days and has over 50 employees, like 5 massage therapist, 3 facial specialist, 2 make-up artists, 8 manicurists, and then a lot of great hair stylists and assistants. Pros: Best Hair Color, Best Hair Cut, Best Day Spa Cons: book early more
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Owner Message

  • *Gift Packages Available<br>*Book Appointments Online<br>*Serving Livonia, Plymouth, Northville, Novi, Canton, Farmington, Farmington Hills, Garden City, Salem, Wayne Westland, Witom, Walled Lake, Milfrid, & Commerce. *Haircuts / Styling ? All Hair Types<br>*Reconditioning<br>*Makeup...

Additional information

  • Hours:

    Mon-Wed-Fri-Sat 9-9 ; Tues & Thurs 9-10 ; Sun 11-6 ; Open 7 Days

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