After purchasing our car at Chapman Lincoln Mercury, I needed some warrantied body work done. I took it back to the dealer and they sent me to their body shop.
I have never been treated so rudely in my life. The shop manager did not read the service ticket, insinuated that I was stupid, and insisted that there was no work that needed to be done. My insurance actually paid to have the work re-done by another shop because the job Chapman did was so poor. I will never use their body shop again for anything.
more